Consumer law and third-party sellers
Can businesses trading online dodge their legal obligation to provide a refund, repair or replacement?
Article investigation
How to recycle plastic packaging
Packaging is a big part of Australia’s plastic waste problem. Both businesses and consumers can do more to help reduce it.
Choice super products: What you need to know before you join
Recent statistics show many Choice super products underperform and also charge higher fees.
Car dealers using buy now, pay later to get around responsible lending limits
CHOICE joins WA consumer groups to express alarm at reports of car dealers arranging BNPL loans for warranties.
Complaints about estimated energy bills on the rise
Customers should check their bills, as retailers turn to estimating energy use instead of reading meters during COVID.
Is Airbnb using an algorithm to ban users from the platform?
Airbnb may be using automated decision-making to leave some users out in the cold.
One third of companies failing Modern Slavery Act
Experts say putting the onus on the market to hold firms accountable for modern slavery is failing.
Rent Assistance and retirees
Is an increase in Rent Assistance the answer for retirees who don’t own their homes?
Why we need a one-stop shop for retirement planning
A single, impartial source for advice would help Australians.
NDIS recipients are being sued by their service providers
There are calls for reform as evidence emerges of NDIS recipients facing harsh action over unpaid invoices.