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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Car loan providers investigated after buyers left with lemon cars and mounting debt

August 30, 2025April 29, 2025 by Andy Kollmorgen
salesperson handing over keys to used car

Loans are being approved without proper checks and used cars are breaking down soon after purchase.

Categories Credit Cards and Loans, Money, Personal Loans Tags Article news

Why the electricity pricing safety net isn’t working 

August 30, 2025April 23, 2025 by Andy Kollmorgen
illustration of several light globes with one on and a dollar symbol inside

Default market offers are supposed to protect consumers who don’t pick an energy plan, but it appears the system is broken.

Categories Shopping, Shopping for Services, Utilities Tags Article investigation

Door-to-door solar sales targeted in ‘super complaint’ to the regulator

August 30, 2025April 17, 2025 by Andy Kollmorgen
solar panel technician installing panel on australian home

The Consumer Action Law Centre wants to see misleading solar sales and similar operations put out of business. 

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article news

How ethical is your favourite chocolate? 

August 30, 2025April 14, 2025 by Andy Kollmorgen
young boy harvesting cocoa beans

Child labour and deforestation are slowly being addressed, but are manufacturers really cleaning up their supply chains?   

Categories Ethical Buying and Giving, Everyday Shopping, Shopping Tags Article investigation

The new rules that could help with your electricity bill

August 30, 2025April 9, 2025 by Andy Kollmorgen
worried senior person looking at energy bill

Energy companies could be forced to limit price increases and offer better support to those in hardship.

Categories Shopping, Shopping for Services, Utilities Tags Article news

Smart meter opt-out officially ends in June, but some retailers will let you delay

August 30, 2025April 4, 2025 by Andy Kollmorgen
smart meter with a faint cross over it

CHOICE has heard from energy customers who have been able to delay installation, while others are given no option. 

Categories Shopping, Shopping for Services, Utilities Tags Article news

Australian super system caught unprepared for cyber attack

August 30, 2025April 4, 2025 by Andy Kollmorgen
hacker on computer with icon of older people

Banks, telcos and social media platforms are required to protect Australians from scams, but the super industry is exempt

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

Insurers take no responsibility for inaccurate rebuilding quotes

August 30, 2025March 26, 2025 by Andy Kollmorgen
person using online home insurance calculator on laptop

Why you should be wary about the calculators home insurers provide, and how they can leave you out of pocket.

Categories Home and Contents, Insurance, Money Tags Article news

Supermarket inquiry calls time on Coles’ and Woolworths’ tricky pricing tactics

August 30, 2025March 21, 2025 by Andy Kollmorgen
grocery price increases arrow and coins with woolworths and coles logos

The ACCC’s recommendations back changes we’ve been pushing for and validate the frustrations of shoppers.

Categories Everyday Shopping, Shopping, Supermarkets Tags Article news

Proposed aviation customer rights charter not strong enough 

August 30, 2025March 11, 2025 by Andy Kollmorgen
queue of passengers with their luggage at airport

CHOICE submission calls for greater clarity, standardised rules and better consumer protections.

Categories Airlines, On Holidays, Travel Tags Article news
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Find me on @andykollmorgen

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