Why the electricity pricing safety net isn’t working
Default market offers are supposed to protect consumers who don’t pick an energy plan, but it appears the system is broken.
Utilities
The new rules that could help with your electricity bill
Energy companies could be forced to limit price increases and offer better support to those in hardship.
Smart meter opt-out officially ends in June, but some retailers will let you delay
CHOICE has heard from energy customers who have been able to delay installation, while others are given no option.
What MyConnect isn’t telling you
Salespeople offer to help connect your utilities, but are you getting the best deal from this conflicted company?
4 energy switching myths busted
If you’re thinking of switching power companies but have some concerns, here’s what you need to know.
Who makes sure your energy smart meter is accurate?
Metering businesses are beyond the reach of the energy ombudsman in NSW, and have a poor record of sharing meter data with retailers.
Queensland offers relief from smart meter demand charges
New regulations mean that energy retailers must offer flat-rate plans to customers with smart meters.
Retailers using smart meters to increase energy bills
New ‘demand charges’ and other tariffs are catching some customers by surprise.
Consumers trust energy retailers less than supermarkets and banks
They also think energy retailers offer worse value for money than supermarkets, with many struggling with unexpectedly high bills.
EnergyAustralia pays $14 million for misleading customers on pricing
After issuing several infringement notices to smaller retailers, the ACCC has won its first case against one of the ‘big three’.