Refund, repair or replacement rights should be tightly enforced, consumer groups say
CHOICE joins forces with consumer groups to call for stronger consumer guarantees under the Australian Consumer Law.
Your Rights
ACCC raises alarm as RAT price gouging continues
Regulator says it has significant concerns about the retail price of rapid antigen tests.
Price gouging: COVID-19 rapid antigen test prices soar
Stronger protections needed for consumers as some businesses take advantage of demand for ‘RAT’ kits.
‘An incredible difference’ – here are the top CHOICE wins of 2021
From kissing goodbye to bank marketing in schools to protecting renters from insurance ‘robodebt’, it’s been a year of big wins.
Just two in five Australians have asked for a repair, refund or replacement
We’re reminding people to exercise their consumer rights in the Boxing Day sales and beyond to avoid buyer’s regret.
Australians push for stronger protections and repair rights for household products
Our survey has found that most people want greater longevity for household products and stronger rights when it comes to repairs.
The pros and cons of lay-by
Lay-by can be a cheap and convenient way to manage your buying budget, but you should be aware of the pitfalls.
9 things every consumer should know about their rights
What you need to know to exercise your rights under the Australian Consumer Law.
Can we fix it? Building a meaningful right to repair for Australia
When it comes to product repair, Australia lags behind the US and Europe. It’s time we found a big-picture solution.
What do I do if my new car turns out to be a lemon?
We explain your rights if something goes wrong with your new car.