Kogan refunds and returns policy shows room for improvement
Is the online retailer playing fast and loose with Australian consumer guarantees?
Your Rights
Fines, product safety and refunds targeted in final consumer law report
Review recommends 19 legislative changes.
Beware the hidden conditions in your user agreement
You may be clicking away your consumer rights when you’re forced to agree to terms and conditions for most digital services.
Consumers could soon save by accessing their own data
New government proposals around big data give consumers the power to unlock big savings.
Big business and penalties for bad behaviour
Do big companies just treat monetary penalties as the cost of doing dodgy business?
CHOICE calls for Consumer Law changes
CHOICE weighs in on the Australian Consumer Law Review suggesting six key changes to protect consumers.
Do salespeople understand consumer law?
Our shadow shop of Harvey Norman, JB Hi-Fi and the Good Guys found that salespeople are still struggling to understand consumer guarantees.
Competition Policy Review delivers consumer reforms
CHOICE supports competition policy recommendations, albeit with concerns in the area of human services.