Shonky business practices on the rise
A new government survey shows a significant drop in businesses’ knowledge of consumer law obligations.
Your Rights
Australia’s weak product safety laws
Businesses are not legally required to ensure the products they sell are safe.
JB Hi-Fi, Harvey Norman, The Good Guys pushing extended warranties on consumers
Our 2022 mystery shop of Harvey Norman, JB Hi-Fi and The Good Guys revealed most salespeople are getting it wrong.
Problems with a service: what you can do
From building repairs to clothing alterations, the law protects you from poor service.
Why non-disclosure agreements fly in the face of consumer law
Businesses that make you sign an NDA to exercise your consumer rights are making up their own rules.
The unfair business practices that should really be illegal
CHOICE is calling for new laws to protect Australians from a wide range of dodgy tactics.
10 times the Shonkys delivered for Australians
Our Shonky Awards have led to some amazing wins for consumers. Here are some of the greatest hits.
The worst products of 2023 (so far)
As we gear up to announce the 2023 Shonky Awards, we look at some of the other duds we’ve encountered so far this year.
Unfair business practices are illegal elsewhere – why not in Australia?
It’s time to stamp out trading practices that can trick, trap and exploit consumers.
These are the most complained about businesses in 2023
If you’re a follower of CHOICE’s annual Shonky Awards, some of these names will be familiar.