Who makes sure your energy smart meter is accurate?
Metering businesses are beyond the reach of the energy ombudsman in NSW, and have a poor record of sharing meter data with retailers.
Article investigation
Long-term funding failure for legal assistance organisations
Despite a $3.9 billion support package, many legal needs are still likely to be unmet.
8 things I won’t be buying new in 2025 (and the few things I will)
In an effort to be more mindful about my consumption, I’m committing to a no-buy list.
Retailers using smart meters to increase energy bills
New ‘demand charges’ and other tariffs are catching some customers by surprise.
A dark side of the electric vehicle boom
Tesla, Ford and Volkswagen all buy nickel from Indonesia, where environmental and human rights concerns are growing.
CHOICE wins in 2024: Looking back on the year that was
The fight for consumer rights continues, but there are some signs of progress.
Still no resolution for woman allegedly poisoned by Samsung fridge
More than six months on, the family are still fighting for their rights.
Allianz, NRMA, QBE, AAMI, GIO and Suncorp insurance compared
Our expert compares the big general insurers on customer service, claims, discounts and key features.
Australia’s most complained about health insurers
We reveal the funds with the worst overall complaint ratings.
ASIC aims to put an end to Cigno as loan provider’s legacy lives on
The corporate regulator says it’s working to stop Cigno Australia’s predatory lending models for good.