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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

New rules coming for buy now, pay later products

August 30, 2025March 13, 2024 by Andy Kollmorgen
Illustration_of_bnpl_purchasing_on_smartphone_and_regulations

Draft legislation announced to rein in BNPL providers, but does it go far enough?

Categories Credit Cards and Loans, Money, Personal Loans Tags Article news

He paid for VW roadside assistance but there was none

August 30, 2025March 8, 2024 by Andy Kollmorgen
emergency_stop_breakdown_sign_and_volkswagen_logo

After a months-long battle with Volkswagen Australia, a CHOICE member says he still hasn’t received what he paid for.

Categories Cars, Maintenance, Transport Tags Article news

The ACCC wants your thoughts on the supermarkets

August 30, 2025March 6, 2024 by Andy Kollmorgen
woman_checking_grocery_receipt_with_trolley_and_ACCC_logo

The regulator has launched its inquiry into the supermarket sector and invited customers and suppliers to weigh in. 

Categories Everyday Shopping, Shopping, Supermarkets Tags Article news

Scam victim loses $100K to Commonwealth Bank fake website: ‘It all looked so real’

August 30, 2025March 6, 2024 by Andy Kollmorgen
scam_alert_warning_stamp_over_two_fake_sas_web_pages_and_cba_logo

Jake thought he’d been careful, but a convincing investment scam cost him plenty.

Categories Financial Planning and Investing, Money, Stock Market Investing Tags Article news

Romance scam warning: Why love and money don’t mix

August 30, 2025March 5, 2024 by Andy Kollmorgen
love_heart_in_trap_scam

Australians lost $40 million to romance scams last year, usually after connecting on a dating site or social media.

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

Complaints about insurance have never been higher

August 30, 2025February 28, 2024 by Andy Kollmorgen
flood_waters_over_australian_road

The 2022 floods inquiry highlights how often insurers fail in their obligations to customers. 

Categories Insurance, Insurance Advice, Money Tags Article news

CHOICE calls out tricky supermarket pricing 

August 30, 2025February 19, 2024 by Andy Kollmorgen
person_in_supermarket_with_full_trolley_checking_receipt_with_smartphone

In our submission to the government’s supermarket pricing inquiry, we recommend a better way forward for consumers.

Categories Everyday Shopping, Shopping, Supermarkets Tags Article news

The term deposit trap that could be costing you thousands

August 30, 2025February 19, 2024 by Andy Kollmorgen
graph_percentages_coins

The interest rate you’re earning on your term deposit may plummet if you don’t take action before it matures. 

Categories Banking, Money, Term Deposit Accounts Tags Article news

Did the banking royal commission change anything?

August 30, 2025February 15, 2024 by Andy Kollmorgen
big_four_bank_logos_on_blocks_and_cover_of_final_report

One of the key recommendations will see bank executives held to account, and it’s finally set to take effect.

Categories Banking, Everyday Banking, Money Tags Article news

Youpla victims finally get some relief 

August 30, 2025February 9, 2024 by Andy Kollmorgen | Jarni
youpla_and_save_sorry_business_logos_with_parliament_house_icon

Almost two years on from the collapse of the funeral insurance operator, affected First Nations people get some justice. 

Categories Insurance, Insurance Advice, Money Tags Article news
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Find me on @andykollmorgen

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