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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Bonza airline collapse: Will customers get their money back?

August 30, 2025May 16, 2024 by Andy Kollmorgen
bonza_airlines_logo_and_cancelled_flights_graphic

When a business goes bust, customers are usually the last to receive compensation, if they receive it at all.

Categories Airlines, On Holidays, Travel Tags Article news

How does the government’s $300 energy rebate work?

August 30, 2025May 15, 2024 by Andy Kollmorgen
one_hundred_dollar_bill_and_electricity_meter

Everything you need to know about the rebate, plus some extra tips to keep your bills down.

Categories Shopping, Shopping for Services, Utilities Tags Article news

What is doxxing, and how can you avoid it? 

August 30, 2025May 14, 2024 by Andy Kollmorgen
teenager_shocked_at_what_they_see_on_their_laptop_screen

How doxxers cause harm by finding and exposing your sensitive or personal information. 

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

Older Aussies losing more than ever to scammers

August 30, 2025April 29, 2024 by Andy Kollmorgen
accc_targeting_scams_report

Total scam losses are down, but we still lost $2.74 billion last year and some groups are being disproportionately impacted.

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

This pensioner lost everything when his bank accounts were hacked

August 30, 2025April 24, 2024 by Andy Kollmorgen
senior_person_reading_text_message_on_smartphone

The scammer posed as a member of WA’s Cyber Security Unit, and banks didn’t detect the scam or recover the funds.

Categories Banking, Everyday Banking, Money Tags Article news

No-grounds evictions taking a heavy toll on renters

August 30, 2025April 22, 2024 by Andy Kollmorgen
distressed_tenant_reading_eviction_notice

A new report from Tenants’ Union NSW outlines the emotional, psychological, and social impacts of being told to move out. 

Categories Money, Property, Renting Tags Article news

Bank branch closures and disappearing cash is making life harder for many

August 30, 2025April 10, 2024 by Andy Kollmorgen
bankwest_storefront_australian_currency

Being forced to go digital is causing problems for older Australians and First Nations communities. 

Categories Banking, Everyday Banking, Money Tags Article news

Is it the beginning of the end for rent bidding? 

August 30, 2025March 22, 2024 by Andy Kollmorgen
for_lease_sign_in_front_of_australian_apartment

Proposed reforms in Queensland could prohibit anyone from offering or asking for more than the advertised rent. 

Categories Money, Property, Renting Tags Article news

Shonky winner Bloomex fined $1 million for misleading customers

August 30, 2025March 19, 2024 by Andy Kollmorgen
bloomex_1m_fine_penalty_on_blue

The prominent online florist manipulated star ratings, launched fake promotions and added sneaky charges before checkout.

Categories Buying Online, Online Shopping, Shopping Tags Article news

Social media scam losses go from bad to worse

August 30, 2025March 15, 2024 by Andy Kollmorgen
woman_looking_at_phone_scam

Criminals lurking on popular platforms took $95 million last year, up 249% since 2020.

Categories Electronics and Technology, Internet, Using Online Services Tags Article news
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Find me on @andykollmorgen

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