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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Banks continue to leave scam victims in the lurch

August 30, 2025August 21, 2024 by Andy Kollmorgen
person on phone to bank while holding credit card and looking at laptop

The big four are doing very little to prevent scams or help victims, and smaller banks are no different.

Categories Banking, Everyday Banking, Money Tags Article news

Why is it so hard to take down fake Google reviews? 

August 30, 2025June 24, 2024 by Andy Kollmorgen
illustration of a smartphone with map and reviews one fake

‘Reputation management’ companies are cashing in on Google’s poor dispute resolution, charging a fee to remove reviews.

Categories Online Shopping, Selling Online, Shopping Tags Article investigation

Are you paying more than other customers for the same energy plan?

August 30, 2025June 19, 2024 by Andy Kollmorgen
woman looking at energy bill

The pricing strategies of Momentum, Origin and other energy retailers make it hard to know if you’re getting the best deal. 

Categories Shopping, Shopping for Services, Utilities Tags Article investigation

Privacy commissioner orders tenancy database operator to delete renter’s data

August 30, 2025June 17, 2024 by Andy Kollmorgen
tica website on laptop

The business was found to have held on to information more than twice as long as allowed.

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article news

Coles and Woolies say they’re not to blame for high prices

August 30, 2025June 13, 2024 by Andy Kollmorgen
woman holding a grocery receipt

The supermarket duopoly says its profit margins are tiny and competition is strong.

Categories Everyday Shopping, Shopping, Supermarkets Tags Article news

Another predatory Cigno loan model banned for good

August 30, 2025June 3, 2024 by Andy Kollmorgen
cigno logo overlaid with no symbol and illustrated gavel

The ‘no upfront charge’ lending model has been shut down, freeing 150,000 Australians from further payments.

Categories Credit Cards and Loans, Money, Personal Loans Tags Article news

Do you own the digital books, movies and games you’ve paid for?

August 30, 2025May 31, 2024 by Andy Kollmorgen
hands holding a tablet with a movie streaming service on the screen

Unlike a physical book, album or game, when you buy digital media you may find your access can be revoked at any time.

Categories Electronics and Technology, Home Entertainment, Home Entertainment Networks Tags Article investigation

Why does a business I left years ago still have my data?

August 30, 2025May 28, 2024 by Andy Kollmorgen
latitude and oaic logos and calendars for 2023 and 2024

Businesses are supposed to delete your personal info after you’re no longer a customer, but that doesn’t seem to be happening. 

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article investigation

LG agrees to an enforceable undertaking to find and fix dangerous solar batteries

August 30, 2025May 27, 2024 by Andy Kollmorgen | Chris
lg_logo_and_batteries_and_third_party_systems_that_use_lg_batteries

Around 4400 of the fire-prone lithium-ion batteries are still in homes across Australia.

Categories Energy Saving, Home Improvement, Solar Tags Article news

Dodgy Derila: The nightmare pillow brand outraging customers globally

August 30, 2025May 21, 2024 by Andy Kollmorgen
puppeteer_and_derilla_pillow

Australians losing sleep over misleading claims and shady online sales tactics.

Categories Buying Online, Online Shopping, Shopping Tags Article news
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Find me on @andykollmorgen

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