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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

EnergyAustralia pays $14 million for misleading customers on pricing 

August 30, 2025October 2, 2024 by Andy Kollmorgen
energy australia branded car in field

After issuing several infringement notices to smaller retailers, the ACCC has won its first case against one of the ‘big three’. 

Categories Shopping, Shopping for Services, Utilities Tags Article news

Financial elder abuse is happening more than we know 

August 30, 2025October 1, 2024 by Andy Kollmorgen
person instructing elderly parent to sign documents

Adult children attempting to take over the family home is just one of its many forms. 

Categories Ageing and Retirement, Health and Body, Healthy Ageing Tags Article investigation

ASIC lands its biggest greenwashing fine yet

August 30, 2025September 26, 2024 by Andy Kollmorgen
vanguard logo and green paint roller painting over pollution background

The regulator has fined Vanguard $12.9m for misleading claims.

Categories Financial Planning and Investing, Money, Stock Market Investing Tags Article news

Coles and Woolworths accused of misleading shoppers 

August 30, 2025September 23, 2024 by Andy Kollmorgen
coles and woolworhts logos with prices dropped and down dwn graphics

The ACCC is taking both supermarkets to court for ‘prices dropped’ and ‘down, down’ offers. 

Categories Everyday Shopping, Shopping, Supermarkets Tags Article news

Inquiry overdue into secret payments in strata insurance 

August 30, 2025September 13, 2024 by Andy Kollmorgen
modern multiple dwelling housing

A CHOICE investigation last year uncovered glaring conflicts of interest, now highlighted in a recent Four Corners program.

Categories Buying, Money, Property Tags Article news

Government’s Scams Prevention Framework calls for fines of up to $50 million

August 30, 2025September 13, 2024 by Andy Kollmorgen
smart phone with scam warning symbol

Proposed anti-scam laws to hold banks, tech platforms and telcos accountable.

Categories Banking, Everyday Banking, Money Tags Article news

Are home care providers exploiting the system?

August 30, 2025September 3, 2024 by Andy Kollmorgen
aged care salesperson speaking with elderly couple in their lounge room

When profits come before people, the quality of aged care can suffer. 

Categories Ageing and Retirement, Health and Body, Healthy Ageing Tags Article investigation

Private health insurance is failing older Australians

August 30, 2025September 2, 2024 by Andy Kollmorgen
senior person with laptop calculating health insurance costs

In a recent survey of policyholders over 50, more than half said they were struggling to pay their premiums.

Categories Health, Insurance, Money Tags Article news

Why aren’t businesses doing more to stop us from getting scammed?

August 30, 2025August 28, 2024 by Andy Kollmorgen
woman on phone login debit card scam

A new CHOICE report reveals four out of five scam victims received no warning before transferring money to a scammer.

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

Mistreated Australian airline customers finally get some rights

August 30, 2025August 26, 2024 by Andy Kollmorgen
jetstar plane taking off in the foreground qantas plane landing in the background

A government white paper on aviation outlines new protections that have long been lacking.

Categories Airlines, On Holidays, Travel Tags Article news
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Find me on @andykollmorgen

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