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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Is Qantas greenwashing us with its carbon claims? 

August 30, 2025November 6, 2024 by Andy Kollmorgen
green paint splashes on tails of qantas planes

A complaint filed with the ACCC says terms like ‘carbon neutral’ and ‘sustainable aviation fuels’ mislead customers. 

Categories Airlines, On Holidays, Travel Tags Article investigation

Telcos must do more to stop domestic and family violence

August 30, 2025November 5, 2024 by Andy Kollmorgen
concerned person at home looking at their smartphone

The government has announced that voluntary rules to protect victim-survivors will be made mandatory. 

Categories Electronics and Technology, Mobile Phones, Phones Tags Article investigation

Disgraceful sales tactics land Optus in court

August 30, 2025November 1, 2024 by Andy Kollmorgen
optus logo surrounded by several yeses

The telco giant’s commission-driven sales blitz targeted remote First Nations communities and people with mental disabilities. 

Categories Electronics and Technology, Mobile Phones, Phones Tags Article news

The trouble with insurance comparison sites

August 30, 2025October 31, 2024 by Andy Kollmorgen
six logos of insurance review sites

And why CHOICE insurance reviews are more likely to help you find the best product at the best price.

Categories Insurance, Insurance Advice, Money Tags Article news

Report shows how insurers failed homeowners after the 2022 floods

August 30, 2025October 21, 2024 by Andy Kollmorgen
flooded street in lismore 2022

Claims were knocked back on flimsy grounds, temporary accommodations fell short, and policyholders were mistreated.

Categories Home and Contents, Insurance, Money Tags Article news

Harvey Norman’s credit card deal through Latitude Finance misled consumers

August 30, 2025October 21, 2024 by Andy Kollmorgen
asic logo with illustrated gavel and credit card

A recent ASIC win highlights misleading interest-free offers.

Categories Credit Cards, Credit Cards and Loans, Money Tags Article news

Government vows to ban unfair business practices

August 30, 2025October 17, 2024 by Andy Kollmorgen
illustration of laptop with subscription page credit card and offers

Dodgy tactics like subscription traps, dynamic pricing and pre-selecting extras at checkout could soon be illegal. 

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article news

Government signals it’s willing to ban debit card surcharges

August 30, 2025October 16, 2024 by Andy Kollmorgen
person tapping debit card on card reader

Card payment costs are all over the shop, and they’re often not disclosed until it’s too late.

Categories Credit Cards, Credit Cards and Loans, Money Tags Article news

What will an end to no-grounds evictions mean for NSW renters? 

August 30, 2025October 15, 2024 by Andy Kollmorgen
person looking at letter in their kitchen

New legislation is expected to take effect early next year that will require landlords to have a valid reason to kick you out. 

Categories Money, Property, Renting Tags Article news

Getting stuck in the retirement village trap

August 30, 2025October 10, 2024 by Andy Kollmorgen
bag of money outweighing elderly couple silhouette on scales

Exit fees and other hidden costs mean many residents can’t really afford to leave.

Categories Ageing and Retirement, Health and Body, Healthy Ageing Tags Article investigation
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Find me on @andykollmorgen

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