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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Retailers using smart meters to increase energy bills

August 30, 2025January 6, 2025 by Andy Kollmorgen
illustration of smart meter surrounded by dollar symbols

New ‘demand charges’ and other tariffs are catching some customers by surprise. 

Categories Shopping, Shopping for Services, Utilities Tags Article investigation

CHOICE wins in 2024: Looking back on the year that was

August 30, 2025December 19, 2024 by Andy Kollmorgen
illustration of trophy surrounded by choice wins

The fight for consumer rights continues, but there are some signs of progress. 

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article investigation

HSBC Bank no help as scammers steal $23 million 

August 30, 2025December 17, 2024 by Andy Kollmorgen
hsbc logo surrounded by computer email and phone scam illustrations

ASIC is taking the bank to court for failing to protect customers.

Categories Banking, Everyday Banking, Money Tags Article news

One in six insurance complaints falls through the cracks

August 30, 2025December 6, 2024 by Andy Kollmorgen
flooded street in maryborough queensland

A new report shows many insurers are doing a poor job of managing dispute resolution.

Categories Home and Contents, Insurance, Money Tags Article news

Will new protections put an end to migrant labour exploitation?

August 30, 2025December 4, 2024 by Andy Kollmorgen
migrant worker in cafe washing up crockery

An update to the Migration Act allows workers to blow the whistle on employers who do the wrong thing without jeopardising their visas. 

Categories Ethical Buying and Giving, Everyday Shopping, Shopping Tags Article news

Meta comes around to better scam protections for Australian users

August 30, 2025December 3, 2024 by Andy Kollmorgen
meta logo and illustration of scam on smartphone

The company recently announced that financial services ads will be subject to a verification process starting next year. 

Categories Buying Online, Online Shopping, Shopping Tags Article news

Can that charity asking for your money be trusted? 

August 30, 2025November 29, 2024 by Andy Kollmorgen
donation tin

There are some checks you can do to avoid donating to organisations that may not be trustworthy. 

Categories Ethical Buying and Giving, Everyday Shopping, Shopping Tags Article news

Can you contest a whopping home insurance premium increase? 

August 30, 2025November 25, 2024 by Andy Kollmorgen
illustration of home and insurance policy with increasing arrow behind

AFCA has ruled in favour of policyholders in cases where insurers have made mistakes in calculating premiums. 

Categories Home and Contents, Insurance, Money Tags Article investigation

Real estate agency doxxes tenant after negative review

August 30, 2025November 18, 2024 by Andy Kollmorgen
person leaving a one star review on their smartphone

In a case that ended up with the OAIC, a real estate agency published a renter’s personal information in an act of retaliation. 

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article news

Consumers trust energy retailers less than supermarkets and banks

August 30, 2025November 15, 2024 by Andy Kollmorgen
illustration of dollar symbol with power cord

They also think energy retailers offer worse value for money than supermarkets, with many struggling with unexpectedly high bills.

Categories Shopping, Shopping for Services, Utilities Tags Article news
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Find me on @andykollmorgen

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