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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Airbnb challenged over partial refund for dud property 

August 30, 2025March 10, 2025 by Andy Kollmorgen
woman on laptop trying to get airbnb refund

CHOICE stepped in when a customer complained about the accommodation app.

Categories Accommodation, Homestays, Travel Tags Article news

Counterfeit LifeVac anti-choking devices for sale on eBay

August 30, 2025March 6, 2025 by Andy Kollmorgen
fake and real lifevac devices

The TGA has its work cut out for it when it comes to policing overseas platforms selling counterfeit medical devices.

Categories Buying Online, Online Shopping, Shopping Tags Article investigation

Major data breaches go from rare to routine

August 30, 2025March 3, 2025 by Andy Kollmorgen
data breach keyhole eye password lock envelope cloud text

A cybersecurity firm warns that Australian businesses must do better. 

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

Who makes sure your energy smart meter is accurate? 

August 30, 2025February 24, 2025 by Andy Kollmorgen
smart meter showing kilowatt hours on screen

Metering businesses are beyond the reach of the energy ombudsman in NSW, and have a poor record of sharing meter data with retailers. 

Categories Shopping, Shopping for Services, Utilities Tags Article investigation

AI-driven romance scams likely leading to higher losses

August 30, 2025February 12, 2025 by Andy Kollmorgen
fishing rod catching person holding loveheart

Australians lost $23 million to romance scams in 2024, and new technologies are making it even harder to spot a scammer.

Categories Electronics and Technology, Internet, Using Online Services Tags Article news

When the Ticketmaster app leaves you empty-handed

August 30, 2025February 10, 2025 by Andy Kollmorgen
jimmy webb ticketmaster concerts page with rejected stamp

Ticket not easily accessed, no refund, and one very unhappy customer. 

Categories Everyday Shopping, Shopping, Tickets Tags Article news

Digital doppelgangers throwing lives into chaos 

August 30, 2025February 6, 2025 by Andy Kollmorgen
illustration of services australia logo and two matching online profiles

A recent ruling says that Services Australia has a duty to prevent your records from getting mixed up with another person’s. 

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article news

Queensland offers relief from smart meter demand charges

August 30, 2025January 29, 2025 by Andy Kollmorgen
light bulb with queensland outline as the filament

New regulations mean that energy retailers must offer flat-rate plans to customers with smart meters.

Categories Shopping, Shopping for Services, Utilities Tags Article news

AppleCare promo offer can expire before the product even arrives 

August 30, 2025January 24, 2025 by Andy Kollmorgen
illustration of applecare logo with expired stamp and package on doorstep

Seven days of free AppleCare+ cover is a compelling pitch, except you may never actually be able to use it.

Categories Electronics and Technology, Gadgets, Tech Gadgets Tags Article news

Long-term funding failure for legal assistance organisations

August 30, 2025January 16, 2025 by Andy Kollmorgen
illustration of several people unable to access legal aid

Despite a $3.9 billion support package, many legal needs are still likely to be unmet. 

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article investigation
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Find me on @andykollmorgen

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