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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Australia needs stricter anti-scam laws now

August 30, 2025February 5, 2024 by Andy Kollmorgen
man_on_phone_reading_out_credit_card_number

CHOICE is calling on the government to make banks reimburse scam victims for their losses. 

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

Woolies online shopping leaves some customers out of pocket

August 30, 2025February 5, 2024 by Andy Kollmorgen
woolworths_online_shopping_on_laptop

The new system applies an estimated charge you may not get back for a week.

Categories Everyday Shopping, Shopping, Supermarkets Tags Article news

Ending the silence on migrant worker exploitation

August 30, 2025January 31, 2024 by Andy Kollmorgen
person_picking_fruit_in_an_orchard

Reforms aimed at allowing migrants on temporary work visas to demand fair payment are expected to be enacted this year. 

Categories Ethical Buying and Giving, Everyday Shopping, Shopping Tags Article news

CHOICE makes the case for consumers at government inquiry into home insurance

August 30, 2025January 30, 2024 by Andy Kollmorgen
flooding_in_far_north_queensland_december_2023

After the 2022 floods, some homeowners said dealing with their insurance company was worse than the flood itself. 

Categories Home and Contents, Insurance, Money Tags Article news

The $2.5 million scam that fooled both victims and banks

August 30, 2025January 23, 2024 by Andy Kollmorgen
man_looking_at_phone_banking_scam_lead

The Sawyers want to know how scammers were able to move so much of their money without triggering alarms. 

Categories Financial Planning and Investing, Money, Stock Market Investing Tags Article investigation

Why do flood insurance claims have to take so long?

August 30, 2025January 17, 2024 by Andy Kollmorgen
roads_closed_flood_waters

CHOICE highlights many problems with claims process, in joint submission to inquiry into insurers’ responses to major floods.

Categories Home and Contents, Insurance, Money Tags Article news

How to contest a speeding or parking fine

August 30, 2025January 17, 2024 by Andy Kollmorgen
speed_camera

Received a fine you don’t think you deserve? You don’t just have to accept it  – you can content it. 

Categories Cars, Fines, Transport

Financial complaints hit ‘unsustainable’ highs in 2023 

August 30, 2025January 10, 2024 by Andy Kollmorgen
woman_lodging_online_complaint

Financial services providers asked to do a better job of handling complaints. 

Categories Banking, Everyday Banking, Money Tags Article news

Airbnb to refund $15m after charging Australians in US dollars 

August 30, 2025January 4, 2024 by Andy Kollmorgen
airbnb_logo_with_american_and_australian_one_hundred_dollar_bills

If you’re due a refund beware of scam callers offering to help and request compensation through your Airbnb account only.

Categories Accommodation, Homestays, Travel Tags Article news

Chances your flight will leave on time these holidays? About 50/50

August 30, 2025December 19, 2023 by Andy Kollmorgen
long_queue_of_people_waiting_to_board_or_check-in_for_flight

A new CHOICE survey reveals airlines continue to let customers down as the peak travel season gets underway. 

Categories Airlines, On Holidays, Travel Tags Article news
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Find me on @andykollmorgen

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