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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

How much is the telco customer service runaround costing us?

August 30, 2025December 30, 2019 by Andy Kollmorgen
woman on hold with telco

Over $1 billion a year collectively, or about $46.50 for each issue.

Categories Connecting to the Internet, Electronics and Technology, Internet Tags Article news

A guide to selling your property

August 30, 2025November 25, 2019 by Andy Kollmorgen
sold sign guide to selling your home

How to choose the right real estate agent to get you the best price.

Categories Money, Property, Selling

CHOICE calls out Aussie Home Loans’ dodgy advertising claims

August 30, 2025November 23, 2019 by Andy Kollmorgen
hands_holding_a_house_and_a_bag_of_money

Complaint to ASIC: promises to find the “best” or a “perfect” home loan are on shaky ground. 

Categories Buying, Money, Property Tags Article news

Have the recent retirement village reforms gone far enough? NSW waits and watches

August 30, 2025October 31, 2019 by Andy Kollmorgen
australian street retirment village

One critical NSW reform hangs in the balance. Will the industry get what it wants, or will residents win the day? 

Categories Ageing and Retirement, Health and Body, Healthy Ageing Tags Article investigation

Personal alarms that leave your data exposed

August 30, 2025October 21, 2019 by Andy Kollmorgen
senior man with cane walking through paved park

CHOICE testing reveals widespread information insecurity.

Categories Consumers and Data, Data Collection and Use, Who Has Your Data Tags Article investigation

Trapped in a Classic Holiday timeshare  

August 30, 2025September 13, 2019 by Andy Kollmorgen
gold coast skyline at dusk

Children to inherit parents’ bad deal that won’t end till 2076.

Categories Accommodation, Timeshare, Travel Tags Article investigation

Credit reports from Equifax surprising, confusing or incorrect

August 30, 2025July 24, 2019 by Andy Kollmorgen
hand holding credit report

Australians entitled to one free credit report a year – they should use it to check for mistakes.

Categories Credit Cards and Loans, Home Loans, Money Tags Article investigation

What we learned at mortgage broking school

August 30, 2025July 17, 2019 by Andy Kollmorgen
becoming_a_mortgage_broker

The bar is set low for becoming a certified mortgage broker, and the emphasis of the course work is sales and marketing.

Categories Buying, Money, Property Tags Article investigation, campaign

Did the changes to the age pension asset test leave you poorer?

August 30, 2025July 4, 2019 by Andy Kollmorgen
elderly couple walking on the beach

If so, there may be ways for you to get some of your money back.

Categories Ageing and Retirement, Health and Body, Healthy Ageing Tags Article explainer, News

Lemon caravans and the law

August 30, 2025April 29, 2019 by Andy Kollmorgen | Kate
caravan parked near ocean lemon caravan

The fast-growing caravan industry seems to be making up its own rules.

Categories Cars, General, Transport
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