May 18, 2022
Ultiqa timeshare sales tactics breached financial advice laws
In a groundbreaking case, the Federal Court has ruled that Ultiqa salespeople broke the law when selling timeshare products.
Travel
Taking a trip? We’ll show you how to stay safe, save money, and conquer the world.
May 16, 2022
Is Booking.com following its own terms and conditions?
A customer who bought a ticket for a flight that couldn't fly was denied a refund by the popular booking service.
April 12, 2022
Qantas flight credit policy unfair to customers
CHOICE has filed a complaint with the ACCC calling out undue restrictions in Qantas's credit redemption rules.
March 1, 2022
Flight vouchers, travel credits proving difficult to use
Our national survey of flight voucher holders reveals widespread problems.
Accommodation
March 10, 2025
Airbnb challenged over partial refund for dud property
CHOICE stepped in when a customer complained about the accommodation app.
March 4, 2024
Booking secrets to help you get the best accommodation deals
The tips and tricks that'll help you save when using sites like Airbnb, Booking.com, Expedia, Agoda and more.
January 4, 2024
Airbnb to refund $15m after charging Australians in US dollars
If you're due a refund beware of scam callers offering to help and request compensation through your Airbnb account only.
March 14, 2023
Holiday accommodation and your rights
See what you're entitled to if you need to cancel your plans or there's an issue with your booking.
Money
April 17, 2025
Travel insurance policies to avoid
Being prepared for a holiday includes sorting out the best value travel insurance. Don’t let a dud policy ruin your break.
April 3, 2025
The dos and don’ts of buying travel insurance with a medical condition
Helpful advice from CHOICE experts to ensure you don't get caught out
April 2, 2025
Travel insurance for a pre-existing medical condition
How to secure cover for your next trip if you're dealing with existing medical conditions.
February 14, 2025
How we compare travel insurance
Our travel insurance comparison covers the majority of the travel insurance market in Australia. Here's how we rate policies.
On holidays
March 20, 2025
‘No compassion’: Viking Cruises refuses refund after cancer recurrence
Adelaide couple left $20K out of pocket and fuming at company's "heartless" response.
March 18, 2025
Travel scams to avoid this Easter
Planning a holiday? Don’t let these common cons end your Easter early.
March 11, 2025
Proposed aviation customer rights charter not strong enough
CHOICE submission calls for greater clarity, standardised rules and better consumer protections.
November 6, 2024
Is Qantas greenwashing us with its carbon claims?
A complaint filed with the ACCC says terms like 'carbon neutral' and 'sustainable aviation fuels' mislead customers.