November 3, 2023
Can you get your money back from travel booking sites or travel agents?
Travel agent and booking site fees, deposits, credits and refunds – we give you the lowdown on your rights.
Travel
Taking a trip? We’ll show you how to stay safe, save money, and conquer the world.
October 17, 2023
Can you take medications overseas?
We explain the rules for taking medications and medical devices with you when travelling abroad.
August 1, 2023
Is car hire insurance worth it?
Do you need to buy car hire excess insurance over the counter or are there better alternatives to reduce your excess?
June 29, 2023
How to buy the right suitcase for your next trip
What to consider when you're shopping for new carry-on or check-in luggage.
Accommodation
May 30, 2025
Is this Victorian holiday villa a total scam?
Travellers have been left out of pocket after trying to stay at a property featured on Booking.com.
March 10, 2025
Airbnb challenged over partial refund for dud property
CHOICE stepped in when a customer complained about the accommodation app.
March 4, 2024
Booking secrets to help you get the best accommodation deals
The tips and tricks that'll help you save when using sites like Airbnb, Booking.com, Expedia, Agoda and more.
January 4, 2024
Airbnb to refund $15m after charging Australians in US dollars
If you're due a refund beware of scam callers offering to help and request compensation through your Airbnb account only.
Money
October 31, 2025
Travel insurance policies to avoid
Being prepared for a holiday includes sorting out the best value travel insurance. Don’t let a dud policy ruin your break.
October 16, 2025
Seniors travel insurance: What you need to know
Everything you need to know when you're over 70 and buying travel insurance.
October 1, 2025
Travel insurance: Should you buy it as a booking add-on or separately?
Do you pay more if you tick the travel insurance box when booking? We analyse airlines and travel agents to find out.
September 30, 2025
The cheapest travel insurance for cruises
Travel insurance is essential for international and even domestic cruises. Here's how to ensure you get the best value.
On holidays
September 10, 2025
Proposed airline passenger rights missing key protections
The federal government has invited the public to weigh in on the legislation.
July 23, 2025
Is expensive carry-on luggage worth it?
We look at whether cheap suitcases will do the job, what spending more really gets you, plus the best buys under $200.
March 20, 2025
‘No compassion’: Viking Cruises refuses refund after cancer recurrence
Adelaide couple left $20K out of pocket and fuming at company's "heartless" response.
March 18, 2025
Travel scams to avoid this Easter
Planning a holiday? Don’t let these common cons end your Easter early.