Airbnb challenged over partial refund for dud property
CHOICE stepped in when a customer complained about the accommodation app.
Accommodation
Booking secrets to help you get the best accommodation deals
The tips and tricks that’ll help you save when using sites like Airbnb, Booking.com, Expedia, Agoda and more.
Airbnb to refund $15m after charging Australians in US dollars
If you’re due a refund beware of scam callers offering to help and request compensation through your Airbnb account only.
Holiday accommodation and your rights
See what you’re entitled to if you need to cancel your plans or there’s an issue with your booking.
Ultiqa timeshare scheme hit with $900K penalty for violating financial advice laws
Advice given during high-pressure sales seminars wasn’t in the best interests of customers, court finds.
Ultiqa timeshare sales tactics breached financial advice laws
In a groundbreaking case, the Federal Court has ruled that Ultiqa salespeople broke the law when selling timeshare products.
ASIC takes timeshare operator Ultiqa Lifestyles to court
The regulator maintains Ultiqa’s sales practices breached its obligations as an Australian financial services licence holder.
Timeshare boards vote no to hardship relief
Classic Holidays, Accor Vacation Club and Ultiqa Lifestyle decision leaves many trapped in long-term schemes.
Timeshare survey: ‘We want to get out but can’t’ say 30%
A new CHOICE investigation reveals widespread dissatisfaction with timeshare schemes.
Timeshare scheme with no contract and no way out
Operator Classic Holidays says the Matchams are stuck in the scheme until 2084, but there are no documents to prove it.