Is Booking.com following its own terms and conditions?
A customer who bought a ticket for a flight that couldn’t fly was denied a refund by the popular booking service.
Airlines
Qantas flight credit policy unfair to customers
CHOICE has filed a complaint with the ACCC calling out undue restrictions in Qantas’s credit redemption rules.
Flight vouchers, travel credits proving difficult to use
Our national survey of flight voucher holders reveals widespread problems.
NSW leads push for more information and rights for travellers to restore confidence
CHOICE is calling on other states to follow NSW’s lead and introduce a mandatory information standard for travellers.
Only a quarter of Australians feel confident making travel plans
CHOICE calls for urgent reforms to give Australians clear and fair travel cancellation rights.
When’s the best time to call your airline?
CHOICE called Qantas and Virgin four times a day over nine days and found some times are certainly better than others.
What happens to my Velocity frequent flyer points if Virgin Australia folds?
Virgin Australia has gone into voluntary administration and its frequent flyer program is frozen.
Compensation when your flight is delayed or cancelled
Australia lags behind the rest of the world when it comes to compensating passengers.
Frequent flyer points – are they worth it?
We weigh up whether chasing frequent flyer points is worth the time and money.