Proposed aviation customer rights charter not strong enough
CHOICE submission calls for greater clarity, standardised rules and better consumer protections.
Airlines
Is Qantas greenwashing us with its carbon claims?
A complaint filed with the ACCC says terms like ‘carbon neutral’ and ‘sustainable aviation fuels’ mislead customers.
Qantas ordered to pay $100 million in fines for cancelled flights
The airline will pay the penalty on top of $20 million in compensation to consumers.
Mistreated Australian airline customers finally get some rights
A government white paper on aviation outlines new protections that have long been lacking.
Complaining on social media? Watch out for these scam accounts
Aggrieved travellers are a major target in a scam that’s got social media platforms worried.
Bonza airline collapse: Will customers get their money back?
When a business goes bust, customers are usually the last to receive compensation, if they receive it at all.
Chances your flight will leave on time these holidays? About 50/50
A new CHOICE survey reveals airlines continue to let customers down as the peak travel season gets underway.
Qantas credit deadline extension not good enough
Giving customers an extra 12 months to use their flight credits doesn’t necessarily make them any easier to use.
Can you get a refund or a credit from your Australian airline?
What to do if you need to change your flight because of COVID-19 or your flight has been cancelled or delayed.
Flight cancellations and delays: What are my rights?
Are you entitled to compensation when a flight is cancelled or delayed, when baggage is lost or when seats are overbooked?