Experts sound alarm on complex household energy tariffs
Households are being advised to avoid electricity plans with ‘demand pricing’, traditionally reserved for large businesses.
Utilities
Why it’s worth considering a smaller energy retailer
Bigger doesn’t always equal better, but do good things come in small packages?
Complaints about estimated energy bills on the rise
Customers should check their bills, as retailers turn to estimating energy use instead of reading meters during COVID.
Powershop shock and the struggle to find green energy retailers
Lack of information about the green credentials of energy retailers stops people making environmentally conscious choices.
Residential disconnections for gas and electricity on the rise again
The regulator stepped in to protect consumers last year, but energy retailers are again cutting off struggling customers.
The latest in our fight against ‘pay on time’ discounts
We want to stop energy retailers taking advantage of Australians with conditional discounts and late fees on bills.
Pay-on-time energy discounts on the chopping block
Government acts to end a confusing and costly flimflam.