September 2019 – Energy retailers disconnecting 500 Victorian households per week due to unpaid bills – New figures show fewer Victorians are having their electricity and gas cut off because of unpaid bills, thanks to compassionate new measures introduced by energy retailers.
July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Dodo Power & Gas serves the energy needs of just under 100,000 customers throughout Australia, holding over 1% of Australia’s energy consumer base. It’s the trading name of M2 Energy Pty Ltd.
The company keeps things simple with only one electricity market offer available in each state that the service is available in. It’s a privately owned company based in Melbourne, with call centres in Manila, the Philippines.
Dodo Power & Gas was established in 2001 as the energy retailing arm of the internet provider. The company is partly Australian owned, with parent company Vocus Group operating in both Australia and New Zealand.
The company is not carbon neutral, neither in its organisation nor in the products offered.
Contact information for Dodo Energy
13 36 36
Which states does Dodo Power & Gas supply?
Dodo Power & Gas is available in Queensland, New South Wales. Victoria and South Australia.
CHOICE Expert Rating on Dodo Power & Gas
CHOICE Expert rating: 62% (average 67%)
Green electricity score: 34% (average 49%)
Complaints score: 97% (average 98%)
Call response score: 64% (average 61%)
CHOICE verdict on Dodo Power & Gas
Environment
- Dodo does not own any power or gas generation facilities, but still only rated 3.5 out of 10 stars in The Green Electricity Guide’s independent evaluation. This is a slight decrease on its five-star rating in 2019–20.
- The company’s emissions are average, but their carbon offsets are well below average.
- It isn’t involved in fossil fuel extraction, but Dodo still buys energy from markets where coal dominates.
- It has not taken an active stance on strong climate policy.
Customer service
- 2,621 customers (2.6% of total base) made complaints against Dodo in 2021–22 according to data from the Australian Energy Regulator.
- 65% of customer service calls made to Dodo were answered within 30 seconds.
- The average wait time for a caller is over two and a half minutes (361 seconds).
- 7.7% of customer service calls made to the company were abandoned before being answered.
Dodo’s energy sources
Dodo is not transparent about where energy comes from.September 2019 – Energy retailers disconnecting 500 Victorian households per week due to unpaid bills – New figures show fewer Victorians are having their electricity and gas cut off because of unpaid bills, thanks to compassionate new measures introduced by energy retailers.
July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
September 2019 – Energy retailers disconnecting 500 Victorian households per week due to unpaid bills – New figures show fewer Victorians are having their electricity and gas cut off because of unpaid bills, thanks to compassionate new measures introduced by energy retailers.
July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
