Government vows to ban unfair business practices
Dodgy tactics like subscription traps, dynamic pricing and pre-selecting extras at checkout could soon be illegal.
Consumer Rights and Advice
Aussies still struggling to get refunds for faulty products
We’re legally entitled to certain remedies if a product fails, but a recent CHOICE survey reveals that the reality isn’t that simple.
Receipt refusal: Shoppers don’t want to hand over personal data for receipts
Retailers such as Chemist Warehouse and Lorna Jane aren’t giving people the option of paper receipts.
Hard to reach, stuck on hold, no resolution: Join our call to fix bad customer service
Consumers say customer support is slipping. New legislation could make businesses do better.
That’s discrimination! What businesses aren’t allowed to ask
How companies discriminate against consumers, and what to do about it.
Consumer champion: ‘Being First Nations is part of my qualifications’
We spoke to Bettina Cooper about the fight for justice for Youpla victims and gaining her voice.
Misleading pricing – what is it, and what are your rights?
Different advertised prices, checkout scanning errors and hidden fees are just some of the things to watch out for.
The hard-to-reach businesses frustrating Australians
We put companies you said were the hardest to reach, including Qantas, Telstra and Aldi, to the test. Here’s what happened.
