Hard to reach, stuck on hold, no resolution: Join our call to fix bad customer service
Consumers say customer support is slipping. New legislation could make businesses do better.
Make A Complaint
The hard-to-reach businesses frustrating Australians
We put companies you said were the hardest to reach, including Qantas, Telstra and Aldi, to the test. Here’s what happened.
How ombudsman services can help you
We explain how ombudsman services operate and how the complaint process works.
Make the most of your representatives
Got an issue from potholes to planning? Your government reps can help.