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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Takata airbag recall: what you need to know

March 18, 2020 by Andy Kollmorgen | Tony | Wendy
non-deployed_takata_airbag

Thousands of cars still listed as critical

Categories Cars, General, Transport Tags campaign, News

Living with the Tesla Powerwall: the first Australian case study

August 30, 2025February 26, 2020 by Grace | Tony
closeup of tesla powerwall on outside of pfitzner home

After four years of use, has the Tesla Powerwall lived up to its promise? 

Categories Energy Saving, Home Improvement, Solar Tags News, solar quotes promo

ACCC cracks down on use of “Lifetime” in map updates

February 4, 2019 by Matthew Steen | Tony
tomtom

TomTom, Garmin and Navman to stop using term in future advertising, packaging and marketing materials

Categories Cars, Navigation Systems, Transport Tags News

Online retailers selling refurbished phones as new are reprimanded by ACCC

December 13, 2017 by Tony
cracked Iphone screen 2

Almost 200 complaints lodged to the watchdog just this year.

Categories Electronics and Technology, Mobile Phones, Phones Tags News

CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians

August 30, 2025August 30, 2017 by Tony
buying tickets online

Dirty tricks and mark-ups of 900% have been detailed in a joint report.

Categories Everyday Shopping, Shopping, Tickets Tags News

Testing of recalled BFF cat food reveals cause of illness

May 25, 2017 by Tony
addImageGlobal

Grieving cat owners call for full results.

Categories Outdoor, Pets, Products Tags News

Best Feline Friend cat food recall after widespread illness

May 8, 2017 by Tony
addImageGlobal

Allegations BFF cat food contributed to the death of family pets.

Categories Outdoor, Pets, Products Tags News

Fines, product safety and refunds targeted in final consumer law report

April 20, 2017 by Tony
consumer law report fines product safety and refunds

Review recommends 19 legislative changes.

Categories Consumer Rights and Advice, Shopping, Your Rights Tags campaign, News

Investigating the shady mattress industry

August 30, 2025March 31, 2017 by Peter | Tony
mattress pillowtop

Manufacturers and retailers make buying a mattress the stuff of nightmares.

Categories Bedroom, home-and-living, Mattresses Tags Article investigation, News

Profit-hungry hearing clinics put on notice by the ACCC

March 3, 2017 by Tony
hearing aids

A sales-first culture is raising serious concerns among retailers of hearing aids.

Categories Health and Body, Hearing, Optical and Hearing Tags News
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