October 2021 – Sydney rail network goes green with renewable energy deal – Sydney’s train network has become the first in Australia to transition to net zero emissions after the NSW government moved to power the massive transport system with renewable energy.
October 2020 – Australia’s lead on renewables will generate thousands of jobs – Early adoption of renewables has Australian-owned hydro, wind and solar schemes helping power economic recovery and employment.
May 2020 – NSW has approved Snowy 2.0. Here are six reasons why that’s a bad move – The controversial Snowy 2.0 project has mounted a major hurdle after the New South Wales government today announced approval for its main works.
March 2020 – Snowy Hydro 2.0 will cost more and deliver less than promised, 30 experts say – Engineers, economists, energy specialists and environmentalists are calling for a final decision on the Snowy Hydro 2.0 project to be delayed to allow an independent review, claiming it will cost far more and deliver far less than has been promised.
Feb 2020 – Time to melt the Snowy 2.0 myths – After the recent bushfires, the stark realisation that our climate is changing more rapidly than anyone had envisaged has spurred numerous knee-jerk “solutions” to reduce greenhouse gas emissions and revived interest in the Snowy 2.0 pumped-hydro storage project.
October – Sydney mum stunned by $1195 power bill – When Lisa Chikarvoski’s latest electricity bill arrived, she couldn’t believe what she was being charged.
June 2019 – Top dogs leading the office revolution – It’s the top dogs leading the charge – the company chiefs – who are appointing their own morale-boosting staff and bringing about office change.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Red Energy sells electricity to over 557,000 households, or over 5% of Australia’s residential customers, according to 2021–22 figures. Red Energy joined the Australian market in 2004 and is 100% owned by Snowy Hydro.
Red Energy is privately owned by Snowy Hydro. Its head office is in East Richmond, Victoria while its call centre is in Melbourne. It supplies electricity and gas to all states and territories except Tasmania, Western Australia and the Northern Territory.
Along with Red Energy, Lumo Energy is also owned by Snowy Hydro. Snowy Hydro continues to be a Corporations Act company with an Independent Board of Directors.
Contact details for Red Energy
13 18 06
Which states does Red Energy supply?
Red Energy is available in ACT, South Australia, Victoria, New South Wales and Queensland.
CHOICE Expert Rating on Red Energy
CHOICE Expert Rating 66%, Green electricity score 66%, Complaints score 98%, Call response score 60%
CHOICE verdict on Red Energy
Environmental
- Red Energy owns mostly renewable assets (via Snowy Hydro) with emissions intensity cost close to zero.
- Snowy Hydro owns nine hydro stations and renewable energy contracts.
- It offers several products including solar feed in tariffs and a renewable matching promise (GreenPower) – for every unit of electricity you buy from Red Energy, parent company Snowy Hydro will match it by generating one unit of electricity from a renewable source.
- Its cost for GreenPower is lower than average.
- But Snowy Hydro also owns three gas-fired power stations (with a fourth in development) and diesel engine peaking generation.
- Red Energy has energy efficiency information on its website, but this should be made more accessible.
Customer service
- 15,808 (2.8%) of Red Energy’s customers lodged complaints against the company in 2021–22.
- 36% of calls made to Red Energy are answered within 30 seconds.
- The average wait time for a call is 272 seconds, a significant increase over the 68 second wait time in 2020–21.
- 16.6% of callers hang up before their call is answered.
Red Energy’s energy sources
We could not find a clear breakdown of Red Energy’s energy sources for 2020-21. The figures below are from our 2019-20 survey.Red Energy energy mix is made up of 72% hydro, 25% gas and 3% diesel.
October 2021 – Sydney rail network goes green with renewable energy deal – Sydney’s train network has become the first in Australia to transition to net zero emissions after the NSW government moved to power the massive transport system with renewable energy.
October 2020 – Australia’s lead on renewables will generate thousands of jobs – Early adoption of renewables has Australian-owned hydro, wind and solar schemes helping power economic recovery and employment.
May 2020 – NSW has approved Snowy 2.0. Here are six reasons why that’s a bad move – The controversial Snowy 2.0 project has mounted a major hurdle after the New South Wales government today announced approval for its main works.
March 2020 – Snowy Hydro 2.0 will cost more and deliver less than promised, 30 experts say – Engineers, economists, energy specialists and environmentalists are calling for a final decision on the Snowy Hydro 2.0 project to be delayed to allow an independent review, claiming it will cost far more and deliver far less than has been promised.
Feb 2020 – Time to melt the Snowy 2.0 myths – After the recent bushfires, the stark realisation that our climate is changing more rapidly than anyone had envisaged has spurred numerous knee-jerk “solutions” to reduce greenhouse gas emissions and revived interest in the Snowy 2.0 pumped-hydro storage project.
October – Sydney mum stunned by $1195 power bill – When Lisa Chikarvoski’s latest electricity bill arrived, she couldn’t believe what she was being charged.
June 2019 – Top dogs leading the office revolution – It’s the top dogs leading the charge – the company chiefs – who are appointing their own morale-boosting staff and bringing about office change.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
October 2021 – Sydney rail network goes green with renewable energy deal – Sydney’s train network has become the first in Australia to transition to net zero emissions after the NSW government moved to power the massive transport system with renewable energy.
October 2020 – Australia’s lead on renewables will generate thousands of jobs – Early adoption of renewables has Australian-owned hydro, wind and solar schemes helping power economic recovery and employment.
May 2020 – NSW has approved Snowy 2.0. Here are six reasons why that’s a bad move – The controversial Snowy 2.0 project has mounted a major hurdle after the New South Wales government today announced approval for its main works.
March 2020 – Snowy Hydro 2.0 will cost more and deliver less than promised, 30 experts say – Engineers, economists, energy specialists and environmentalists are calling for a final decision on the Snowy Hydro 2.0 project to be delayed to allow an independent review, claiming it will cost far more and deliver far less than has been promised.
Feb 2020 – Time to melt the Snowy 2.0 myths – After the recent bushfires, the stark realisation that our climate is changing more rapidly than anyone had envisaged has spurred numerous knee-jerk “solutions” to reduce greenhouse gas emissions and revived interest in the Snowy 2.0 pumped-hydro storage project.
October – Sydney mum stunned by $1195 power bill – When Lisa Chikarvoski’s latest electricity bill arrived, she couldn’t believe what she was being charged.
June 2019 – Top dogs leading the office revolution – It’s the top dogs leading the charge – the company chiefs – who are appointing their own morale-boosting staff and bringing about office change.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
October 2021 – Sydney rail network goes green with renewable energy deal – Sydney’s train network has become the first in Australia to transition to net zero emissions after the NSW government moved to power the massive transport system with renewable energy.
October 2020 – Australia’s lead on renewables will generate thousands of jobs – Early adoption of renewables has Australian-owned hydro, wind and solar schemes helping power economic recovery and employment.
May 2020 – NSW has approved Snowy 2.0. Here are six reasons why that’s a bad move – The controversial Snowy 2.0 project has mounted a major hurdle after the New South Wales government today announced approval for its main works.
March 2020 – Snowy Hydro 2.0 will cost more and deliver less than promised, 30 experts say – Engineers, economists, energy specialists and environmentalists are calling for a final decision on the Snowy Hydro 2.0 project to be delayed to allow an independent review, claiming it will cost far more and deliver far less than has been promised.
Feb 2020 – Time to melt the Snowy 2.0 myths – After the recent bushfires, the stark realisation that our climate is changing more rapidly than anyone had envisaged has spurred numerous knee-jerk “solutions” to reduce greenhouse gas emissions and revived interest in the Snowy 2.0 pumped-hydro storage project.
October – Sydney mum stunned by $1195 power bill – When Lisa Chikarvoski’s latest electricity bill arrived, she couldn’t believe what she was being charged.
June 2019 – Top dogs leading the office revolution – It’s the top dogs leading the charge – the company chiefs – who are appointing their own morale-boosting staff and bringing about office change.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
October 2021 – Sydney rail network goes green with renewable energy deal – Sydney’s train network has become the first in Australia to transition to net zero emissions after the NSW government moved to power the massive transport system with renewable energy.
October 2020 – Australia’s lead on renewables will generate thousands of jobs – Early adoption of renewables has Australian-owned hydro, wind and solar schemes helping power economic recovery and employment.
May 2020 – NSW has approved Snowy 2.0. Here are six reasons why that’s a bad move – The controversial Snowy 2.0 project has mounted a major hurdle after the New South Wales government today announced approval for its main works.
March 2020 – Snowy Hydro 2.0 will cost more and deliver less than promised, 30 experts say – Engineers, economists, energy specialists and environmentalists are calling for a final decision on the Snowy Hydro 2.0 project to be delayed to allow an independent review, claiming it will cost far more and deliver far less than has been promised.
Feb 2020 – Time to melt the Snowy 2.0 myths – After the recent bushfires, the stark realisation that our climate is changing more rapidly than anyone had envisaged has spurred numerous knee-jerk “solutions” to reduce greenhouse gas emissions and revived interest in the Snowy 2.0 pumped-hydro storage project.
October – Sydney mum stunned by $1195 power bill – When Lisa Chikarvoski’s latest electricity bill arrived, she couldn’t believe what she was being charged.
June 2019 – Top dogs leading the office revolution – It’s the top dogs leading the charge – the company chiefs – who are appointing their own morale-boosting staff and bringing about office change.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
