February – Shell completes acquisition of energy retailer, Powershop Australia – Powershop will operate as a wholly owned subsidiary of Shell under the Powershop brand within the Shell Energy business in Australia, which is part of Shell’s global Renewables and Energy Solutions business.
December – Powershop bleeding customers after Shell takeover, amid ‘greenwashing’ concerns – Thousands of Australians are cutting ties with an energy retailer that sold itself on its clean and green credentials after it announced it was being bought by Shell.
November – Powershop purchased by Shell – ‘Disgusted’ Powershop customers abandon ship over Shell takeover.
December 2020 – Eco Wave Power Collaboration Agreement with Meridian Energy Australia – Eco Wave Power is pleased to announce the signing of a collaboration agreement with Meridian Energy Australia Pty Ltd. Meridian Energy Australia (MEA) is a wholly owned subsidiary of Australasia’s largest renewable energy generator Meridian Energy Limited.
June 2020 – #BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program – In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.
April 2020 – While School is Out, Powershop Steps in with Interactive Environmental Experience – Electricity retailer Powershop launches digital interactive kids book co-written by Home Energy Use via agency Whitegrey.
March 2020 – Spotlight on: Meridian and Powershop Australia CEO Jason Stein – As Australian consumers become more climate-conscious, they’ll no doubt be looking to energy retailers that reflect their values.
Feb 2020 – Sydney Gay and Lesbian Mardi Gras 2020 – 100% carbon-offset in partnership with Powershop – For the second time, Sydney Gay and Lesbian Mardi Gras largest events will be 100% carbon-offset in 2020 thanks to their partnership with Australia’s greenest energy retailer, Powershop.
October – Powershop, Chargefox partner to offer energy bill discounts for EV owners – The new partnership will offer Chargefox users $100 off their electricity bill while further reducing their carbon footprint.
September – Kogan launches power and gas offering – Online retailer Kogan has launched its power and gas offering to customers, as part of its strategy to become a one-stop household shop.
June – Households cut power bills with ‘demand response’, but big energy retailers want to keep grip on market – The amount of energy Bethany James and Michael Basson use in their Melbourne home increased markedly six weeks ago after the birth of their son Rowan.
February – Meridian grows Powershop customer base in Australia, laments policy – New Zealand gen-tailer Meridian Energy continues to grow its presence in Australia, taking its electricity and gas customer base to well over 110,000 via its retail arm, Powershop, and boosting generation from its Australian fleet of wind farms and hydro power stations.
One of the few 100% carbon neutral energy retailers in Australia, in both its organisation and the products it supplies, Powershop Australia claims to be affordable as well as sustainable, with a strong focus on solar energy. However, it was formally acquired by fossil fuel giant Shell in early 2022.
Powershop Australia was established in 2014, and now services the energy needs of over 120,000 customers across Australia.
The company, based in Melbourne, is owned by New Zealand-based Meridian Energy and supplies energy generated from wind farms and hydro power stations owned by its parent company, as well as buying in power from solar and wind farms in Australia. Its call centres are located in New Zealand as well.
Powershop was acquired by Shell in early 2022, as part of a growing green initiative. Though it insists that it will continue to contract renewable electricity from Meridian, some customers questioned the legitimacy of these claims and have accused Powershop of greenwashing.
While Powershop’s electricity and gas prices are not the lowest on the market, they are still well below the most expensive of their competitors, and the company offers discounts and incentives for their customers, claiming they help them to keep track of their energy usage and so stay in control of their bills.
Contact details for Powershop Australia
1800 462 668
Which states does Powershop Australia supply?
Powershop Australia is available in South Australia, Queensland, New South Wales and Victoria.
CHOICE Expert Rating on Powershop Australia
Powershop Australia CHOICE scores CHOICE Expert Rating: 67% Green electricity score: 49% Complaints score: 98% Call response score: 60%
CHOICE verdict on Powershop Australia
Environment
- Powershop is committed to supplying only renewable, carbon-neutral energy to its customers “at no extra cost”, and holds a strong public position against fossil fuel investment.
- While the company is not 100% Australian owned, the power supplied to Powershop customers is generated by Australian assets including wind farms, hydro power stations and solar power plants.
- The company’s emissions intensity is close to zero, and it offsets all of its organisation’s and product’s emissions, making Powershop Australia’s only power retailer to be certified as 100% carbon neutral.
- However, the Shell purchase has caused its 2019–20 green electricity score to drop from ten stars to seven stars in 2020–21. This is due to Shell’s climate pollution record and fossil fuel mining.
- Powershop offers GreenPower Renewable Energy Certificates to its customers, but prices are higher than average.
Customer service
- 406 (0.3%) Powershop customers made complaints in 2021-22, according to the Australian Energy Regulator (AER).
- 57% of customer service calls made to Powershop are answered within 30 seconds.
- The average time before a call is answered is 97 seconds.
- 8.2% of callers hang up before their call is answered.
Powershop Australia’s energy sources
While Powershop provides source information on its website, we could not find a clear breakdown of its energy sources for 2020-21. The figures below are from our 2019-20 survey.Wind: 66%
Hydro: 34%
February – Shell completes acquisition of energy retailer, Powershop Australia – Powershop will operate as a wholly owned subsidiary of Shell under the Powershop brand within the Shell Energy business in Australia, which is part of Shell’s global Renewables and Energy Solutions business.
December – Powershop bleeding customers after Shell takeover, amid ‘greenwashing’ concerns – Thousands of Australians are cutting ties with an energy retailer that sold itself on its clean and green credentials after it announced it was being bought by Shell.
November – Powershop purchased by Shell – ‘Disgusted’ Powershop customers abandon ship over Shell takeover.
December 2020 – Eco Wave Power Collaboration Agreement with Meridian Energy Australia – Eco Wave Power is pleased to announce the signing of a collaboration agreement with Meridian Energy Australia Pty Ltd. Meridian Energy Australia (MEA) is a wholly owned subsidiary of Australasia’s largest renewable energy generator Meridian Energy Limited.
June 2020 – #BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program – In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.
April 2020 – While School is Out, Powershop Steps in with Interactive Environmental Experience – Electricity retailer Powershop launches digital interactive kids book co-written by Home Energy Use via agency Whitegrey.
March 2020 – Spotlight on: Meridian and Powershop Australia CEO Jason Stein – As Australian consumers become more climate-conscious, they’ll no doubt be looking to energy retailers that reflect their values.
Feb 2020 – Sydney Gay and Lesbian Mardi Gras 2020 – 100% carbon-offset in partnership with Powershop – For the second time, Sydney Gay and Lesbian Mardi Gras largest events will be 100% carbon-offset in 2020 thanks to their partnership with Australia’s greenest energy retailer, Powershop.
October – Powershop, Chargefox partner to offer energy bill discounts for EV owners – The new partnership will offer Chargefox users $100 off their electricity bill while further reducing their carbon footprint.
September – Kogan launches power and gas offering – Online retailer Kogan has launched its power and gas offering to customers, as part of its strategy to become a one-stop household shop.
June – Households cut power bills with ‘demand response’, but big energy retailers want to keep grip on market – The amount of energy Bethany James and Michael Basson use in their Melbourne home increased markedly six weeks ago after the birth of their son Rowan.
February – Meridian grows Powershop customer base in Australia, laments policy – New Zealand gen-tailer Meridian Energy continues to grow its presence in Australia, taking its electricity and gas customer base to well over 110,000 via its retail arm, Powershop, and boosting generation from its Australian fleet of wind farms and hydro power stations.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
February – Shell completes acquisition of energy retailer, Powershop Australia – Powershop will operate as a wholly owned subsidiary of Shell under the Powershop brand within the Shell Energy business in Australia, which is part of Shell’s global Renewables and Energy Solutions business.
December – Powershop bleeding customers after Shell takeover, amid ‘greenwashing’ concerns – Thousands of Australians are cutting ties with an energy retailer that sold itself on its clean and green credentials after it announced it was being bought by Shell.
November – Powershop purchased by Shell – ‘Disgusted’ Powershop customers abandon ship over Shell takeover.
December 2020 – Eco Wave Power Collaboration Agreement with Meridian Energy Australia – Eco Wave Power is pleased to announce the signing of a collaboration agreement with Meridian Energy Australia Pty Ltd. Meridian Energy Australia (MEA) is a wholly owned subsidiary of Australasia’s largest renewable energy generator Meridian Energy Limited.
June 2020 – #BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program – In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.
April 2020 – While School is Out, Powershop Steps in with Interactive Environmental Experience – Electricity retailer Powershop launches digital interactive kids book co-written by Home Energy Use via agency Whitegrey.
March 2020 – Spotlight on: Meridian and Powershop Australia CEO Jason Stein – As Australian consumers become more climate-conscious, they’ll no doubt be looking to energy retailers that reflect their values.
Feb 2020 – Sydney Gay and Lesbian Mardi Gras 2020 – 100% carbon-offset in partnership with Powershop – For the second time, Sydney Gay and Lesbian Mardi Gras largest events will be 100% carbon-offset in 2020 thanks to their partnership with Australia’s greenest energy retailer, Powershop.
October – Powershop, Chargefox partner to offer energy bill discounts for EV owners – The new partnership will offer Chargefox users $100 off their electricity bill while further reducing their carbon footprint.
September – Kogan launches power and gas offering – Online retailer Kogan has launched its power and gas offering to customers, as part of its strategy to become a one-stop household shop.
June – Households cut power bills with ‘demand response’, but big energy retailers want to keep grip on market – The amount of energy Bethany James and Michael Basson use in their Melbourne home increased markedly six weeks ago after the birth of their son Rowan.
February – Meridian grows Powershop customer base in Australia, laments policy – New Zealand gen-tailer Meridian Energy continues to grow its presence in Australia, taking its electricity and gas customer base to well over 110,000 via its retail arm, Powershop, and boosting generation from its Australian fleet of wind farms and hydro power stations.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
February – Shell completes acquisition of energy retailer, Powershop Australia – Powershop will operate as a wholly owned subsidiary of Shell under the Powershop brand within the Shell Energy business in Australia, which is part of Shell’s global Renewables and Energy Solutions business.
December – Powershop bleeding customers after Shell takeover, amid ‘greenwashing’ concerns – Thousands of Australians are cutting ties with an energy retailer that sold itself on its clean and green credentials after it announced it was being bought by Shell.
November – Powershop purchased by Shell – ‘Disgusted’ Powershop customers abandon ship over Shell takeover.
December 2020 – Eco Wave Power Collaboration Agreement with Meridian Energy Australia – Eco Wave Power is pleased to announce the signing of a collaboration agreement with Meridian Energy Australia Pty Ltd. Meridian Energy Australia (MEA) is a wholly owned subsidiary of Australasia’s largest renewable energy generator Meridian Energy Limited.
June 2020 – #BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program – In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.
April 2020 – While School is Out, Powershop Steps in with Interactive Environmental Experience – Electricity retailer Powershop launches digital interactive kids book co-written by Home Energy Use via agency Whitegrey.
March 2020 – Spotlight on: Meridian and Powershop Australia CEO Jason Stein – As Australian consumers become more climate-conscious, they’ll no doubt be looking to energy retailers that reflect their values.
Feb 2020 – Sydney Gay and Lesbian Mardi Gras 2020 – 100% carbon-offset in partnership with Powershop – For the second time, Sydney Gay and Lesbian Mardi Gras largest events will be 100% carbon-offset in 2020 thanks to their partnership with Australia’s greenest energy retailer, Powershop.
October – Powershop, Chargefox partner to offer energy bill discounts for EV owners – The new partnership will offer Chargefox users $100 off their electricity bill while further reducing their carbon footprint.
September – Kogan launches power and gas offering – Online retailer Kogan has launched its power and gas offering to customers, as part of its strategy to become a one-stop household shop.
June – Households cut power bills with ‘demand response’, but big energy retailers want to keep grip on market – The amount of energy Bethany James and Michael Basson use in their Melbourne home increased markedly six weeks ago after the birth of their son Rowan.
February – Meridian grows Powershop customer base in Australia, laments policy – New Zealand gen-tailer Meridian Energy continues to grow its presence in Australia, taking its electricity and gas customer base to well over 110,000 via its retail arm, Powershop, and boosting generation from its Australian fleet of wind farms and hydro power stations.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
February – Shell completes acquisition of energy retailer, Powershop Australia – Powershop will operate as a wholly owned subsidiary of Shell under the Powershop brand within the Shell Energy business in Australia, which is part of Shell’s global Renewables and Energy Solutions business.
December – Powershop bleeding customers after Shell takeover, amid ‘greenwashing’ concerns – Thousands of Australians are cutting ties with an energy retailer that sold itself on its clean and green credentials after it announced it was being bought by Shell.
November – Powershop purchased by Shell – ‘Disgusted’ Powershop customers abandon ship over Shell takeover.
December 2020 – Eco Wave Power Collaboration Agreement with Meridian Energy Australia – Eco Wave Power is pleased to announce the signing of a collaboration agreement with Meridian Energy Australia Pty Ltd. Meridian Energy Australia (MEA) is a wholly owned subsidiary of Australasia’s largest renewable energy generator Meridian Energy Limited.
June 2020 – #BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program – In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.
April 2020 – While School is Out, Powershop Steps in with Interactive Environmental Experience – Electricity retailer Powershop launches digital interactive kids book co-written by Home Energy Use via agency Whitegrey.
March 2020 – Spotlight on: Meridian and Powershop Australia CEO Jason Stein – As Australian consumers become more climate-conscious, they’ll no doubt be looking to energy retailers that reflect their values.
Feb 2020 – Sydney Gay and Lesbian Mardi Gras 2020 – 100% carbon-offset in partnership with Powershop – For the second time, Sydney Gay and Lesbian Mardi Gras largest events will be 100% carbon-offset in 2020 thanks to their partnership with Australia’s greenest energy retailer, Powershop.
October – Powershop, Chargefox partner to offer energy bill discounts for EV owners – The new partnership will offer Chargefox users $100 off their electricity bill while further reducing their carbon footprint.
September – Kogan launches power and gas offering – Online retailer Kogan has launched its power and gas offering to customers, as part of its strategy to become a one-stop household shop.
June – Households cut power bills with ‘demand response’, but big energy retailers want to keep grip on market – The amount of energy Bethany James and Michael Basson use in their Melbourne home increased markedly six weeks ago after the birth of their son Rowan.
February – Meridian grows Powershop customer base in Australia, laments policy – New Zealand gen-tailer Meridian Energy continues to grow its presence in Australia, taking its electricity and gas customer base to well over 110,000 via its retail arm, Powershop, and boosting generation from its Australian fleet of wind farms and hydro power stations.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
February – Shell completes acquisition of energy retailer, Powershop Australia – Powershop will operate as a wholly owned subsidiary of Shell under the Powershop brand within the Shell Energy business in Australia, which is part of Shell’s global Renewables and Energy Solutions business.
December – Powershop bleeding customers after Shell takeover, amid ‘greenwashing’ concerns – Thousands of Australians are cutting ties with an energy retailer that sold itself on its clean and green credentials after it announced it was being bought by Shell.
November – Powershop purchased by Shell – ‘Disgusted’ Powershop customers abandon ship over Shell takeover.
December 2020 – Eco Wave Power Collaboration Agreement with Meridian Energy Australia – Eco Wave Power is pleased to announce the signing of a collaboration agreement with Meridian Energy Australia Pty Ltd. Meridian Energy Australia (MEA) is a wholly owned subsidiary of Australasia’s largest renewable energy generator Meridian Energy Limited.
June 2020 – #BetterTogether – Energy Charter principles in action with Powershop’s ‘Power It Forward’ program – In January, Powershop launched the ‘Power It Forward’ program to help customers and others in bushfire-impacted communities by donating a bit extra when paying their bill.
April 2020 – While School is Out, Powershop Steps in with Interactive Environmental Experience – Electricity retailer Powershop launches digital interactive kids book co-written by Home Energy Use via agency Whitegrey.
March 2020 – Spotlight on: Meridian and Powershop Australia CEO Jason Stein – As Australian consumers become more climate-conscious, they’ll no doubt be looking to energy retailers that reflect their values.
Feb 2020 – Sydney Gay and Lesbian Mardi Gras 2020 – 100% carbon-offset in partnership with Powershop – For the second time, Sydney Gay and Lesbian Mardi Gras largest events will be 100% carbon-offset in 2020 thanks to their partnership with Australia’s greenest energy retailer, Powershop.
October – Powershop, Chargefox partner to offer energy bill discounts for EV owners – The new partnership will offer Chargefox users $100 off their electricity bill while further reducing their carbon footprint.
September – Kogan launches power and gas offering – Online retailer Kogan has launched its power and gas offering to customers, as part of its strategy to become a one-stop household shop.
June – Households cut power bills with ‘demand response’, but big energy retailers want to keep grip on market – The amount of energy Bethany James and Michael Basson use in their Melbourne home increased markedly six weeks ago after the birth of their son Rowan.
February – Meridian grows Powershop customer base in Australia, laments policy – New Zealand gen-tailer Meridian Energy continues to grow its presence in Australia, taking its electricity and gas customer base to well over 110,000 via its retail arm, Powershop, and boosting generation from its Australian fleet of wind farms and hydro power stations.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
