August 2021 – Locality Planning Energy (ASX:LPE) eyes $6m for solar product roll-out – Locality Planning Energy (LPE) has received firm commitments to raise $6 million via a placement. The company entered a trading halt on 16 August but did not disclose how much it intended to raise or what it would use the funds for.
July 2021 – Locality Planning Energy pays penalty for alleged breach of Electricity Retail Code – Electricity provider Locality Planning Energy Pty Ltd (LPE) has paid a penalty of $10,500 after the ACCC issued it with an infringement notice for an alleged contravention of the Electricity Retail Code. This is the first enforcement action taken by the ACCC for a breach of the Code.
March 2022 – Locality Planning Energy (ASX:LPE) and Plenti (ASX:PLT) partner for LPE Solar Bank – Locality Planning Energy (LPE) has signed an agreement with fintech provider Plenti (PLT) for the LPE Solar Bank. Under the agreement, Plenti will provide interest-free and green energy loans to LPE customers to drive the uptake of the LPE Solar Bank.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
Locality Planning Energy (LPE) primarily operates in Queensland, although it does service some locations in New South Wales as well. It sells electricity to just under 25,000 households.
Locality Planning Energy (LPE) is an Australian-owned company with offices and a call centre in Maroochydore, Queensland. Established in 2014, while it currently operates in Queensland and a few parts of New South Wales, LPE intends to expand operations nationwide.
In addition to embedded networks, LPE promotes home solar and shared solar through its Solar Bank program. This involves installing a solar battery to reduce customer dependence on the grid. Customers can also earn financial rewards (feed-in tariffs) for selling excess solar battery power back to LPE.
It also has the Solar for Strata program, which is a shared solar initiative for apartments and townhouses. LPE funds, supplies and maintains the solar system so there are no upfront costs for the body corporate or residents.
Contact details for Locality Planning Energy
- localityenergy.com.au
- 1800 040 168
Which states does Locality Planning Energy supply?
Locality Planning Energy supplies electricity to Queensland and some parts of New South Wales.
CHOICE Expert Rating on Locality Planning Energy
CHOICE Expert Rating: 60%.
Green electricity score: 42%
Complaints score: 100%
Call response score: 45%
CHOICE verdict on Locality Planning Energy
Environmental
- LPE has active support for household solar and feed-in tariff rewards for customers.
- The Solar for Strata program helps bring solar to townhouses and apartment blocks.
- LPE buys energy from the open market where coal still dominates and as a result, has no clear plans to end coal use by 2030.
- It has not taken an active stance on strong climate policy.
Customer service
- 49 (0.2%) of LPE’s customers lodged complaints against the company in 2021–22.
- 45% of calls made to LPE are answered within 30 seconds.
- The average wait time for a call is 72 seconds.
- 6.2% of callers hang up before their call is answered according to 2021–22 AER customer service data.
- LPE was fined by the ACCC in 2020 for contravening the Electricity Retail Code. It failed to include required information in some promotional material.
Locality Planning Energy’s energy sources
LPE is not transparent about its energy sources.
August 2021 – Locality Planning Energy (ASX:LPE) eyes $6m for solar product roll-out – Locality Planning Energy (LPE) has received firm commitments to raise $6 million via a placement. The company entered a trading halt on 16 August but did not disclose how much it intended to raise or what it would use the funds for.
July 2021 – Locality Planning Energy pays penalty for alleged breach of Electricity Retail Code – Electricity provider Locality Planning Energy Pty Ltd (LPE) has paid a penalty of $10,500 after the ACCC issued it with an infringement notice for an alleged contravention of the Electricity Retail Code. This is the first enforcement action taken by the ACCC for a breach of the Code.
March 2022 – Locality Planning Energy (ASX:LPE) and Plenti (ASX:PLT) partner for LPE Solar Bank – Locality Planning Energy (LPE) has signed an agreement with fintech provider Plenti (PLT) for the LPE Solar Bank. Under the agreement, Plenti will provide interest-free and green energy loans to LPE customers to drive the uptake of the LPE Solar Bank.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
August 2021 – Locality Planning Energy (ASX:LPE) eyes $6m for solar product roll-out – Locality Planning Energy (LPE) has received firm commitments to raise $6 million via a placement. The company entered a trading halt on 16 August but did not disclose how much it intended to raise or what it would use the funds for.
July 2021 – Locality Planning Energy pays penalty for alleged breach of Electricity Retail Code – Electricity provider Locality Planning Energy Pty Ltd (LPE) has paid a penalty of $10,500 after the ACCC issued it with an infringement notice for an alleged contravention of the Electricity Retail Code. This is the first enforcement action taken by the ACCC for a breach of the Code.
March 2022 – Locality Planning Energy (ASX:LPE) and Plenti (ASX:PLT) partner for LPE Solar Bank – Locality Planning Energy (LPE) has signed an agreement with fintech provider Plenti (PLT) for the LPE Solar Bank. Under the agreement, Plenti will provide interest-free and green energy loans to LPE customers to drive the uptake of the LPE Solar Bank.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
August 2021 – Locality Planning Energy (ASX:LPE) eyes $6m for solar product roll-out – Locality Planning Energy (LPE) has received firm commitments to raise $6 million via a placement. The company entered a trading halt on 16 August but did not disclose how much it intended to raise or what it would use the funds for.
July 2021 – Locality Planning Energy pays penalty for alleged breach of Electricity Retail Code – Electricity provider Locality Planning Energy Pty Ltd (LPE) has paid a penalty of $10,500 after the ACCC issued it with an infringement notice for an alleged contravention of the Electricity Retail Code. This is the first enforcement action taken by the ACCC for a breach of the Code.
March 2022 – Locality Planning Energy (ASX:LPE) and Plenti (ASX:PLT) partner for LPE Solar Bank – Locality Planning Energy (LPE) has signed an agreement with fintech provider Plenti (PLT) for the LPE Solar Bank. Under the agreement, Plenti will provide interest-free and green energy loans to LPE customers to drive the uptake of the LPE Solar Bank.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data comes via the Australian Energy Regulator and is updated annually.
