Home and contents insurances

Real Insurance Top (strata owners) review

Real Insurance Top (strata owners)

CHOICE Expert Rating

63%
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Scores

CHOICE Expert Rating
63%
Cover score
55%
Price score
76%
Customer satisfaction
N/A

Description

Insurer
Real Insurance
Policy
Top (strata owners)
Owner type
Strata owners
Provider
The Hollard Insurance Company Pty Ltd
About the insurer
Real Insurance

Cover summary

Contents cover
Nominate a sum insured for your contents
Legal liability
  • Up to $20 million
  • Cover for people named on the policy, plus their family members living with them
  • Cover for incidents in Australia
Renters liability

Cost

Same price to pay monthly
ACT price comparison
$$
NSW price comparison
$
NT price comparison
N/A
North Queensland price comparison
N/A
South Queensland price comparison
$$
SA price comparison
$$$
Tasmania price comparison
$$$
Victoria price comparison
$
WA price comparison
$$

Covered events

Theft
  • Covers theft
  • No cover for theft from homes not sufficiently furnished for normal living purposes or common property/unenclosed car space at multi-residency site
  • No cover for theft by residents or someone at the site with consent of residents
Fire
  • Covers fire, bushfire and application of heat where there is no flame
  • 72 hour waiting period for bushfire
Flood
u0026#149; Coveredu003cbru003eu0026#149; Covers earth movement, vibration, erosion, subsidence, landslide, mudslide, settling, collapse and earth shrinkage/expansion, but must occur within 168 hours of floodu003cbru003eu0026#149; Flood excess: greater of $500 or your basic excessu003cbru003eu0026#149; 72 hour waiting period
Storm and cyclone
u0026#149; Covers storm, cyclone, tornado, lightning, hail and snowu003cbru003eu0026#149; Covers earth movement, vibration, erosion, subsidence, landslide, mudslide, settling, collapse and earth shrinkage/expansion, but must occur within 168 hours of stormu003cbru003eu0026#149; No cover for damage caused by water seeping/percolating into buildingu003cbru003eu0026#149; 72 hour waiting period
Storm surge
Action of the sea
Tsunami
Explosion
Earthquake
Vandalism
Impact damage
u0026#149; Covers damage caused by falling trees or tree branchesu003cbru003eu0026#149; Covers damage caused by motor vehicles, trailers or watercraftu003cbru003eu0026#149; Covers damage caused by power or communication polesu003cbru003eu0026#149; Covers damage caused by satellite dishes and television or radio aerials breaking or collapsingu003cbru003eu0026#149; Covers damage caused by aircraft or debris falling from spaceu003cbru003eu0026#149; No cover for damage caused by tree felling or lopping at the siteu003cbru003eu0026#149; No cover for damage to driveways, paths, paving or underground services caused by road vehicles, cranes or earthmoving equipmentu003cbru003eu0026#149; Does not cover costs to remove tree stumps from the groundu003cbru003eu0026#149; Does not cover costs to remove or lop trees which have fallen but not damaged the home
Animal damage
Escape of liquid
Breakage
Accidental damage
u0026#149; Covered by defaultu003cbru003eu0026#149; Covers accidental loss and damage to your contentsu003cbru003eu0026#149; No cover for damage to swimming pools caused by or contributed by you lowering the level of water in the poolu003cbru003eu0026#149; No cover for chipping, denting or scratching caused by normal use

Claims

Out-of-hours claiming
Online and 24/7 phone
How the insurer can settle your claim
  • Repair damaged items
  • Replace damaged items
  • Pay you the item's replacement value, up to your sum insured or other sublimits
Cash settlement
  • Customer cost if insurer offers cash
  • Insurer cost if you ask for cash (may be less than retail cost)
New for old contents replacement
Yes (excludes clothing, shoes and linen out of use/stored away and computers over 4 years old)

Contents

Cover for unlisted portable contents
  • Covers some items for accidental loss/damage
  • No cover for disappearance when cause cannot be established
  • Choose overall limit from $2500–$5000
  • Up to $1000 per item
  • Covered anywhere in Australia
  • $100 excess
  • Optional
Optional cover for specially listed valuables
  • Cover for accidental loss/damage
  • No cover for disappearance when cause cannot be established
  • Covered anywhere in Australia
  • $100 excess
Contents in the open air
  • Up to $8000 overall
  • Up to $2000 per item
  • No item sublimit for barbecues or garden furniture
Temporary accommodation
  • Up to 10% sum insured
  • Paid on top of sum insured
  • Covers temporary accommodation for your family
Debris removal
  • Up to $15000 overall
  • Paid on top of sum insured
Emergency storage
Keys and locks after break-in
Up to $1000 overall
Motor burnout
  • Motors up to 10 years or $2000 overall
  • Optional
Jewellery
  • Up to $5000 overall
  • Up to $1000 per item or collection
Artworks
  • Up to $5000 overall
  • Up to $1000 per item or collection
  • Limit combined with collections
Collections (e.g. stamps, coins)
  • Up to $5000 overall
  • Up to $1000 per item or collection
  • Limit combined with artworks
Digital media
  • Up to $5000 overall
  • Up to $1000 per item
Spoiled food
  • Up to $1000 overall
  • Cover for failure of public electricity supply
  • Optional cover for motor burnout
Visitors' contents
Up to $1000 overall
Pet cover
Permanent fixtures
  • Up to sum insured overall
  • Covers fixtures not insurable by body corporate
Overlapping cover at a new house
Up to 14 days cover at both addresses
Cover for contents while moving house
  • Up to 20% contents sum insured overall
  • Cover for overturning of removal vehicle, collision and fire

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