The Royal Automobile Association (RAA), provides insurance, travel services, vehicle inspections, car advice, driver training, and advocacy for better roads and fairer fuel prices for South Australians. It has over 800,000 members and was formed in 1903. In 2024 Allianz purchased RAA’s general insurance business.
Phone: 1300 884 567
Website: raa.com.au
Who owns RAA?
RAA is a mutual company, meaning it is owned by its members. Originally founded to provide advocacy for South Australia’s motorists, it started its insurance business in 1923. In 2024, Allianz purchased RAA’s general insurance business.
Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The global insurer has more than 120 million customers internationally, which includes 3 million Australians.
Is Allianz Australian-owned? No
Is Allianz not-for-profit? No
Is Allianz listed on the stock exchange (ASX)? No
Where does RAA operate?
South Australia (including Broken Hill)
Which types of insurance does RAA offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Landlord insurance
- Caravan insurance
- Motorcycle insurance
- Boat insurance
- Trailer insurance
- Mobility scooter insurance
How satisfied are RAA insurance customers?
In our customer satisfaction survey, RAA was rated the best for car insurance and equal third best for home insurance.
Customer satisfaction with home insurance
Of the RAA customers we surveyed, 79%* rated their experience with home insurance as above average or excellent.
*There was a small sample size for RAA (28), so these results are indicative only.
Home insurer customer satisfaction
Percentage of customers who rated their insurer above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the RAA customers we surveyed, 87% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Percentage of customers who rated their insurer above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
Does RAA offer insurance discounts?
RAA offers various discounts for insurance, including:
- 10% multi policy discount on each policy when you hold three or more insurance policies with RAA in the same name (excluding travel Insurance)
- 10% discount on a combined home & contents policy
- Seniors Card holders also get a 10% discount on their car insurance policy, a 15% discount on their home and/or contents insurance, and 15% discount on their landlord and short stay insurance policy
- discounts are also available for long-term members.
Does RAA let you claim online or in-app?
You can start home, contents, car and some other insurance claims online. However, car claims involving three or more vehicles, motorcycle insurance, landlord insurance and some other claims need to be lodged over the phone.
RAA has an app which includes roadside assistance and fuel savings but not insurance.
24/7 claims helpline: Yes
