Allianz, a German financial services company founded in 1890, started life in Australia in 1914 when it was originally known as the Manufacturers’ Mutual Accident Insurance Association Limited (MMI). The company acquired the Australian operation of Allianz in 1986 and was rebranded as Allianz in 2000.
Phone: 131 000
Website: allianz.com.au
Who owns Allianz?
Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The global insurer has more than 120 million customers internationally, which includes 3 million Australians. In 2024, Allianz purchased the general insurance business of South Australian mutual RAA.
Allianz is also the underwriter for many insurance brands from banks, credit unions and building societies, including:
- Westpac
- NAB
- St.George
- Bank of Melbourne
- BankSA
- TIO
- Great Southern Bank
- Hume Bank
- National Seniors.
Is Allianz Australian-owned? No
Is Allianz nonprofit? No
Is Allianz listed on the stock exchange (ASX)? No
Where does Allianz operate?
- Australian Capital Territory
- New South Wales
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
In the Northern Territory, policies from TIO (underwritten by Allianz) are available.
Which types of insurance does Allianz offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Business insurance
- Landlord insurance
- Motorcycle insurance
- Boat insurance
- Caravan insurance
- Life insurance
How satisfied are Allianz customers?
Allianz rates below average compared with other insurers in our survey for customer satisfaction and value for money.
Customer satisfaction with home insurance
Of the people we surveyed, only 58% of Allianz customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the Allianz customers we surveyed, only 62% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
How does Allianz rate on claims?
Home insurance claims
Of the insurers in our survey, Allianz received one of the lowest results, with close to half of the company’s customers rating the claims experience as average, below average or poor.
24/7 helpline: Yes
Car insurance claims
Of the insurers in our survey, Allianz was among of the group of insurers with better than average results, with 60% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: Yes
Does Allianz offer discounts?
Allianz does offer discounts on insurance, but some of those are only available from time to time during promotional periods.
For example, you can get:
- a no claim bonus of up to 30% for home insurance
- 10% discount if you combine home and contents insurance on the one policy
- 10% online discount on your first year if you buy Allianz car insurance from Westpac or NAB.
Does Allianz let you claim online or in-app?
You can start home, car and other Allianz insurance claims online.
