In 1925 the National Roads and Motorists’ Association (NRMA) started providing insurance to its members in New South Wales and the ACT. It later acquired SGIO (Western Australia) and SGIC (South Australia – new policies no longer available) and formed a joint venture with RACV (Victoria).
NRMA demutualised in 2000, separating its road services and insurance operations. While the road service is still a member-owned organisation, NRMA Insurance is a public company.
Phone: 132 132
Website: mynrma.com.au
Who owns NRMA Insurance?
NRMA Insurance is owned by Insurance Australia Group Limited (IAG). IAG is the largest general insurance company in Australia and New Zealand. The group’s businesses underwrote $14.7 billion worth of premiums in the financial year 2022–23, selling insurance under many brands in Australia and New Zealand. IAG also owns Queensland’s RACQ‘s insurance business.
Next to NRMA and RACQ, IAG brands in Australia include:
- ROLLiN’
- CGU
- Coles Insurance
- Bupa General Insurance
- Swann Insurance
- WFI (Wesfarmers Federation Insurance).
Is IAG Australian-owned? Yes
Is IAG nonprofit? No
Is IAG listed on the stock exchange (ASX)? Yes
Where does NRMA Insurance operate?
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Western Australia
Which types of insurance does NRMA Insurance offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Business insurance
- Motorcycle insurance
- Boat insurance
- Caravan insurance
How satisfied are NRMA Insurance customers?
NRMA Insurance performs well in our satisfaction survey results. A large percentage of customers are satisfied with the insurer, and this also applies to customers who have made a claim. More than half of NRMA Insurance customers have stayed with the insurer for over 10 years.
Customer satisfaction with home insurance
Of the people we surveyed, 74% of NRMA Insurance customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the NRMA customers we surveyed, 77% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
How does NRMA Insurance rate on claims?
Home insurance claims
Of the insurers in our survey, NRMA received the best result, with 75% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: Yes
Car insurance claims
Of the insurers in our survey, NRMA received above average results, with 69% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: Yes
Does NRMA Insurance offer discounts?
In 2024 NRMA Insurance changed the way it applies discounts. On some policies you now can get a discount of:
- 10% of the premium in the first year if you take out your policy online
- 5% of the premium if you hold a policy for more than five years, and 10% if you hold it more than 10 years
- 5% of the premium if you hold at least two policies, 10% if you hold at least four policies, and 15% if you hold nine or more policies.
Does NRMA Insurance let you claim online or in-app?
NRMA Insurance allows you to make a home or car insurance claim online by logging into your account. You can also start other insurance policy claims online. In addition to this, there is an app that allows you to check your cover, start a claim and keep track of the progress of your claim.
