The Automobile Club of Western Australia provides insurance, road service, and advocacy for safer and more sustainable road use. For example, RAC built a charging station network for electric cars in between Esperance and Monkey Mia in Western Australia. It has over 1.2 million members and was formed in 1905.
Phone: 13 17 03
Website: rac.com.au
Who owns RAC?
RAC is a mutual company and owned by its members. It was originally founded to provide advocacy for Western Australia’s motorists and to create road maps and signage to make roads safer. It started its insurance business in 1947.
Is RAC Australian-owned? Yes
Is RAC nonprofit? Yes
Is RAC listed on the stock exchange (ASX)? No
Where does RAC operate?
Western Australia
Which types of insurance does RAC offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Pet insurance
- Life insurance
- Small business insurance
- Motorcycle insurance
- Caravan & trailer insurance
- Boat insurance
How satisfied are RAC insurance customers?
In our customer satisfaction survey, RAC was rated the second best insurer for both car insurance and home insurance.
Customer satisfaction with home insurance
Of the RAC customers we surveyed, 82% rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Percentage of customers who rated their insurer above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the RAC customers we surveyed, 82% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Percentage of customers who rated their insurer above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
How does RACQ rate on claims?
Home insurance claims
We did not have enough results (30 or more) in our survey to rate RACQ on home insurance claims.
24/7 helpline: No (7am to 7pm)
Car insurance claims
Of the insurers in our survey, RACQ had the best result, with 94% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: No (7am to 7pm)
Does RAC offer insurance discounts?
RAC offers various discounts for insurance, including:
- 25% on car insurance if you have a low emissions car
- 15% if you combine your home and contents insurance
- Up 25% on contents insurance if you have an RAC monitored alarm
- Discounts are also available for long-term members.
Does RAC let you claim online or in-app?
You can start home, contents, car and some other insurance claims online. However, landlord, life and basic contents insurance claims can only be started over the phone.
RAC has an app which includes Roadside Assistance and fuel savings but not insurance.
24/7 helpline: No (Monday to Friday 7am to 8.30 pm, weekends and public holidays 8.30am to 5pm).
