Allianz, a German financial services company founded in 1890, started life in Australia in 1914 when it was originally known as the Manufacturers’ Mutual Accident Insurance Association Limited (MMI). The company acquired the Australian operation of Allianz in 1986 and was rebranded as Allianz in 2000.
Allianz Australia Limited is a wholly owned subsidiary of the worldwide Allianz Group. The global insurer has more than 120 million customers internationally, which includes 3 million Australians. In 2024, Allianz purchased the general insurance business of South Australian mutual RAA.
Allianz is also the underwriter for many insurance brands from banks, credit unions and building societies, including:
Westpac
NAB
St.George
Bank of Melbourne
BankSA
TIO
Great Southern Bank
Hume Bank
National Seniors.
Is Allianz Australian-owned? No
Is Allianz nonprofit? No
Is Allianz listed on the stock exchange (ASX)? No
Where does Allianz operate?
Australian Capital Territory
New South Wales
Queensland
South Australia
Tasmania
Victoria
Western Australia
In the Northern Territory, policies from TIO (underwritten by Allianz) are available.
Allianz rates below average compared with other insurers in our survey for customer satisfaction and value for money.
Customer satisfaction with home insurance
Of the people we surveyed, only 55% of Allianz customers rated their experience with home insurance as above average or excellent.
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Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 91%
RAA(South Australia): 86%
RAC (Western Australia): 78%
RACV (Victoria): 72%
Coles Insurance: 69%
Youi: 67%
ANZ: 67%
Suncorp: 65%
NRMA :61%
AAMI: 60%
Apia: 59%
Budget Direct: 58%
Everyday (Woolworths): 57%
Allianz: 55%
GIO: 55%
CBA: 51%
CGU: 48%
Qantas: 42%
Notes: CHOICE conducted a survey of 1682 policyholders of home insurance across Australia in March 2025. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Ratings for specific insurers were only given by current customers of that insurer.
Customer satisfaction with car insurance
Of the Allianz customers we surveyed, only 61% rated their experience with car insurance as above average or excellent.
Text-only accessible version
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 91%
RACQ (Queensland): 85%
Youi: 77%
RAC (Western Australia): 77%
GIO: 75%
Shannons: 74%
NRMA Insurance: 72%
Woolworths Everyday: 71%
Qantas: 70%
Apia: 68%
Suncorp: 68%
RACV (Victoria): 64%
AAMI: 62%
Budget Direct: 62%
Allianz: 61%
Notes: CHOICE conducted a survey of 1800 policyholders of car insurance across Australia, including comprehensive car insurance, third party fire & theft insurance and third party property car insurance. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Fieldwork was conducted in March 2025. Ratings for specific insurers were only given by current customers of that insurer.
How does Allianz rate on claims?
Home insurance claims
Of the insurers in our survey, Allianz received one of the lowest results, with close to half of the company’s customers rating the claims experience as average, below average or poor.
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