Aldi was founded in Germany in 1913, and today has 10,000 stores across three continents. In Australia, Aldi has operated since 2001 and has 570 stores in six states and territories. employing more than 13,500 people.
Aldi Insurance is underwritten by The Royal Automobile Club of Queensland, RACQ, which provides roadside assistance, motoring services, insurance, banking, travel and solar products. RACQ has over 1.7 million members and was formed in 1905.
Phone: 1300 407 021
Website: aldiinsurance.com.au
Who owns Aldi?
Aldi is a family-owned business which was divided into two entities, Aldi South and Aldi North, in 1961. Aldi South operates in Australia.
Aldi only started its Australian general insurance business in May 2024. Aldi insurance is underwritten by RACQ. RACQ is a mutual company, meaning it is owned by its members. Originally founded to provide advocacy for Queensland’s motorists, it started its insurance business in 1971.
Is RACQ Australian-owned? Yes (Aldi is owned by the Albrecht family in Germany)
Is RACQ not-for-profit? Yes (Aldi is for-profit)
Is RACQ listed on the stock exchange (ASX)? No. (Aldi is a family-owned business, not listed on the stock exchange)
Where does Aldi insurance operate?
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia.
Which types of insurance does Aldi insurance offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Landlord insurance.
How satisfied are Aldi insurance customers?
As Aldi insurance just launched in Australia in June 2024 we haven’t yet got any consumer satisfaction information on it. However, Aldi insurance’s underwriter, RACQ was rated the best for home insurance and third best for car insurance.
Customer satisfaction with home insurance
Of the RACQ customers we surveyed, 83% rated their experience with home insurance as above average or excellent. Half of RACQ customers rated the insurer as excellent, a third rated it above average, and the rest (17%) rated it average – not one respondent rated RACQ as below average or poor.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the RACQ customers we surveyed, 80% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
How does RACQ rate on claims?
Home insurance claims
We did not have enough results (30 or more) in our survey to rate RACQ on home insurance claims.
24/7 helpline: No (7am to 7pm)
Car insurance claims
Of the insurers in our survey, RACQ had the best result, with 94% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: No (7am to 7pm)
Does Aldi insurance offer discounts?
Aldi insurance offers an up to 8% discount if you agree to install sensor devices at your home and keep them operational.
Does Aldi insurance let you claim online or in-app?
You can start claims online. However, claim updates aren’t available online.
