Banks and lenders failing one in three in financial distress
ASIC slams ‘cookie-cutter’ responses to customer hardship.
Banking
This pensioner lost everything when his bank accounts were hacked
The scammer posed as a member of WA’s Cyber Security Unit, and banks didn’t detect the scam or recover the funds.
Australians in mortgage stress say banks aren’t lending a hand
A rise in complaints shows big banks aren’t doing enough to help people in financial hardship.
Bank branch closures and disappearing cash is making life harder for many
Being forced to go digital is causing problems for older Australians and First Nations communities.
Dollarmites 2.0? Big banks promoting kids’ pocket money apps
What you need to know about Spriggy and Kit, and what they’re doing with your child’s data.
7 questions to ask before switching bank accounts
Looking for a new place to park your money? Here’s what you should be thinking about before making the switch.
The term deposit trap that could be costing you thousands
The interest rate you’re earning on your term deposit may plummet if you don’t take action before it matures.
Did the banking royal commission change anything?
One of the key recommendations will see bank executives held to account, and it’s finally set to take effect.
Financial complaints hit ‘unsustainable’ highs in 2023
Financial services providers asked to do a better job of handling complaints.
Banks announce new anti-scam initiatives
The long overdue measures are a good first step, but there’s more to do to protect Australians from scams.