Australians in mortgage stress say banks aren’t lending a hand
A rise in complaints shows big banks aren’t doing enough to help people in financial hardship.
Everyday Banking
Bank branch closures and disappearing cash is making life harder for many
Being forced to go digital is causing problems for older Australians and First Nations communities.
Dollarmites 2.0? Big banks promoting kids’ pocket money apps
What you need to know about Spriggy and Kit, and what they’re doing with your child’s data.
Did the banking royal commission change anything?
One of the key recommendations will see bank executives held to account, and it’s finally set to take effect.
Financial complaints hit ‘unsustainable’ highs in 2023
Financial services providers asked to do a better job of handling complaints.
Banks announce new anti-scam initiatives
The long overdue measures are a good first step, but there’s more to do to protect Australians from scams.
The basic check banks aren’t doing to prevent scams
Account name matching has prevented thousands of scams in other countries, but Australian banks have yet to get on board.
Your bank helped pay the scammers. Should it be held liable?
A couple in their 80s lost their savings in a known investment scam, yet the bank facilitated the transaction without checking.
Why are we still paying billions in bank fees?
The big banks posted sky-high profits during a cost-of-living crisis. Why are we still paying $3.2 billion in fees?
CHOICE suggests changes to savings accounts to make banking fairer
Our submission to the ACCC deposits inquiry outlines ways to help consumers get better returns on their savings.