Retailers with the most kids’ and baby product recalls 

In October 2019, the ACCC reported that only about half of the 650 or so products that are recalled for safety reasons every year ever get sent back to the sellers.

Not counting motor vehicle recalls, it meant that about 1.7 million dangerous products were still in people’s homes at the time, and that about one in four households had a product that could cause injury. Many recalled products that can be dangerous to children are still available to buy online.

An ACCC spokesperson told us in early December 2020 that those figures still generally hold true today. “We estimate it is still correct, despite the pandemic disruption this year,” the spokesperson said.  

In 2016, CHOICE reported that a 2010 recall of more than 400,000 electric blankets that posed a fire risk was still puttering along five years later. As of April 2015, only 12% had been returned.

Samsung started a recall of fire-prone washing machines in 2013, with plenty of publicity as well as ACCC intervention.  By November 2015, only 65% of the machines had been repaired, refunded or replaced, meaning over 47,000 machines were still in people’s homes.  

Aside from recalls, we’ve documented other product safety failures in the CHOICE labs, including prams, bassinets and products with unsecured button batteries.

Selling dangerous goods is perfectly legal

One big reason for so much product failure and so many recalls is the lack of a mandatory product safety provision in Australia.

“Many people would be surprised to learn there is currently no law that requires businesses to not sell unsafe products,” said ACCC commissioner Sarah Court when the regulator released its finding in 2019 – and CHOICE has also been calling for stronger product safety laws in recent years.

And Commissioner Court was right: in a CHOICE survey launched around the same time, 93% said they thought there were laws against selling unsafe goods.  

“In Australia, two people die and 145 people are injured every day by unsafe consumer products,” Court went on to say.

In total, there are about 780 deaths and 52,000 injuries a year from unsafe consumer products in Australia, according to the ACCC.

About 40% of recalls are for kids’ and baby products, a category that includes toys, which had a very low return rate when we reported on the issue in 2016.  

A recent Queensland Fair Trading operation discovered six toys for sale in the state that posed a choking hazard – two plush toys, a wooden alphabet puzzle, a wooden number puzzle, a magnetic number puzzle and a rainbow circle stacker. All six were removed from the shelves.

The good news is that the increase in online shopping has brought about improvements in recalled toy returns since our earlier investigation, as customers are easier to contact in the event of a recall.

“Return rates for toy recalls have improved markedly since 2016,” the ACCC spokesperson says.

“The average return rates are now on par with other products and one in five toy recalls will achieve a return rate of 80% or higher.”

Calling on the federal government to act

Both CHOICE and the ACCC have called on the federal government to pass mandatory product safety laws, but that has yet to happen. And product recalls are still coming thick and fast.

CHOICE product safety campaigner, Amy Pereira, says: “It really shouldn’t be up to parents to monitor the safety of children’s toys. They should be able to assume and trust that if the product is made for kids that it’s going to be safe for them to use too. A law requiring manufacturers to ensure products are safe is the only way we can fix the problem.”

Retailers with the most recalls

To get a sense of where most of the kids and baby product recalls come from, we trawled through the government’s product recall website looking for the stores that made the most appearances over the past five years. 

We counted recall notices where the retailer was listed as the supplier, and those from other suppliers where the product was sold at only one of these retailers.

At the time of writing, there are 1426 kids’ and baby products listed for recall on the ACCC’s Product Safety Australia website for safety reasons.  

The stores with the most recalls since 2015 include the big box discount retailers, with Big W and Target leading the way. 

A Big W spokesperson told us that its product recall rates have fallen over the last five years and that recalled products are a small percentage of the approximately 11,000 kids and babies products it sells. 

“On average, less that 0.1% of our range has been the subject of a recall during the five year period that CHOICE is investigating, and that figure falls to 0.03% for 2020,” the spokesperson says, adding that “our trading terms require suppliers to have strong controls to ensure that the products they supply are safe, legal and compliant to Australian standards”.

Target did not respond to our request for comment. 

Buying from overseas can be risky

The behemoth online shopping site Amazon saw four imported kids’ and baby products recalled in April 2020, all of them magnetic toys that posed a choking hazard.

“The magnets can stick together across the walls of the child’s intestine or other digestive tissue, which can lead to internal injuries and even death,” the recall notice says.  

Amazon’s pledge

In late November, Amazon signed a voluntary new e-product safety pledge launched by the ACCC. The pledge commits online businesses, particularly those that operate marketplaces involving multiple sellers, to regularly checking Australia’s product recall website to make sure they’re not selling unsafe products, and to remove unsafe product listings within two business days. AliExpress, Catch.com.au and eBay Australia have signed on as well.  

Some of the other retailers outlined below may be less worrisome. But you should still beware when shopping for the types of items that have been recalled from these retailers.

Other retailers on the list

Ozsale

The online retailer Ozsale recalled six kids’ and baby products in 2019 and four in 2015. All were kids’ and baby clothes, and all were recalled because they lacked fire-hazard information – as required by the mandatory  standard, now called the Consumer Goods (Children’s Nightwear and Limited Daywear and Paper Patterns for Children’s Nightwear) Safety Standard 2017.  

In fairness, many of the baby sleep products currently available from ozsale.com.au appear to be from well-known brands that would probably meet safety standards.

But take a close look at any child or baby product if you decide to shop there.   

Daiso

The Japan-based chain Daiso has 37 stores in Australia  and has had 11 kids’ and baby product recalls since 2015.  All were for toys, and all were recalled because they posed a choking or eye and face injury hazard. Daiso is still in the toy business.

Decathlon

The France-based sporting goods retailer Decathlon has five stores across NSW and Victoria and a shopping-enabled website.

In April 2019, Decathlon Australia had eight product recalls for safety reasons. All were flotation devices and were recalled due to lack of mandatory safety labelling, which could increase the risk of drowning.  

Still have one of these products in your house?

Given the low return rate for recalled products, many of them would still be out there posing a risk. We recommend you return these products to the retailer for a refund.

Note that some links below show you the retailer and the recalled products in question, along with products from other retailers with similar names and recalled products sold by the retailer and other retailers. But it’s not hard to scroll through and find what you’re looking for.

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Andy

Andy Kollmorgen is the Investigations editor at CHOICE. He reports on a wide range of issues in the consumer marketplace, with a focus on financial harm to vulnerable people at the hands of corporations and businesses. Prior to CHOICE, Andy worked at the Australian Securities and Investments Commission (ASIC), and at the Australian Financial Review. Andy is a former member of the NSW Fair Trading Advisory Council.  Andy has a Bachelor of Arts in English from New York University. Find Andy on Twitter and LinkedIn.

Andy Kollmorgen is the Investigations editor at CHOICE. He reports on a wide range of issues in the consumer marketplace, with a focus on financial harm to vulnerable people at the hands of corporations and businesses. Prior to CHOICE, Andy worked at the Australian Securities and Investments Commission (ASIC), and at the Australian Financial Review. Andy is a former member of the NSW Fair Trading Advisory Council.  Andy has a Bachelor of Arts in English from New York University. Find Andy on Twitter and LinkedIn.