Family claims a chemical leak from their Samsung fridge caused a health emergency
The company says they can only get a refund if they sign a non-disclosure agreement.
Jarni
That’s discrimination! What businesses aren’t allowed to ask
How companies discriminate against consumers, and what to do about it.
Consumer champion: ‘Being First Nations is part of my qualifications’
We spoke to Bettina Cooper about the fight for justice for Youpla victims and gaining her voice.
Can you rely on AI for money advice?
We asked Meta, Google and ChatGPT for financial help. Here’s what happened
Did online therapy provider BetterHelp breach Australian laws?
The therapy platform was fined almost $12 million in the US for illegal data sharing.
Banks and lenders failing one in three in financial distress
ASIC slams ‘cookie-cutter’ responses to customer hardship.
Sam was told he could be denied a home loan because he owed $2 on a credit card
Calls for reforms to credit reporting system after ‘unacceptable’ case.
Outback retailer stopped from causing financial harm to First Nations consumers
Urban Rampage had been using Centrelink’s automatic deductions platform to sell goods to remote communities.
Proposed buy now, pay later reforms a partial solution
A coalition of advocates say draft legislation should do more to protect consumers.
Unclear supermarket ‘specials’ are confusing shoppers
New CHOICE survey says shoppers find it hard to identify a true discount.