Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Car warranties and dealer servicing

August 30, 2025May 12, 2020 by Andy Kollmorgen | Wendy

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Do you need to get your car serviced with an authorised dealer to keep your warranty intact?

Still paying too much at the petrol pump?

August 30, 2025May 7, 2020 by Andy Kollmorgen

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Prices have tumbled on the back of the drop in global oil prices, but they should have come down even further.

Our five-point plan for the banks to earn back trust during the COVID-19 crisis

August 30, 2025April 21, 2020 by Andy Kollmorgen

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Waive long-term credit card debt, cap rates at 10%, pay compensation now, and more.

Hand sanitisers: a booming business

August 30, 2025April 21, 2020 by Andy Kollmorgen

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Will all kinds of businesses flogging hand sanitisers, can consumers trust that the products are effective and fairly priced?

Renter protections for financial victims of COVID-19 start rolling out

August 30, 2025April 16, 2020 by Andy Kollmorgen

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NSW and Victoria have announced their plans, but other states and territories are still working out the details.

Making the right financial moves during the COVID-19 coronavirus outbreak

August 30, 2025April 7, 2020 by Andy Kollmorgen

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Along with government payments, there are a lot of free resources out there for financial victims of the coronavirus.

Panic marketing and the coronavirus

March 20, 2020 by Andy Kollmorgen

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Many business are playing on fears of a shortage of essential goods. We call it for what it is – very shonky behaviour

Coronavirus and price gouging – let’s put a stop to it

August 30, 2025March 20, 2020 by Andy Kollmorgen

empty shelves in supermarket

Price gouging during the coronavirus crisis has been rampant. We’re calling on sellers big and small as well as online platforms to cease and desist.

Takata airbag recall: what you need to know

March 18, 2020 by Andy Kollmorgen | Tony | Wendy

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Thousands of cars still listed as critical

Can you get a refund on an event cancelled due to COVID-19?

August 30, 2025March 17, 2020 by Andy Kollmorgen

empty seating at a sporting event

Chances are good that you’ll get your money back, but less so if you bought from a ticket reseller.