Home and contents insurances

RACQ Household (strata owners)

RACQ Household (strata owners)

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Customer satisfaction
91%

Description

Insurer
RACQ
Policy
Household (strata owners)
Owner type
Strata owners
Provider
RACQ Insurance Limited
About the insurer
RACQ

Cover summary

Contents cover
Nominate a sum insured for your contents
Legal liability
  • Up to $20 million
  • Cover for people named on the policy, plus their family members living with them
  • Cover for incidents in Australia
Renters liability

Cost

Same price to pay monthly
ACT price comparison
N/A
NSW price comparison
N/A
NT price comparison
N/A
North Queensland price comparison
$$$
South Queensland price comparison
$$$
SA price comparison
N/A
Tasmania price comparison
N/A
Victoria price comparison
N/A
WA price comparison
N/A

Covered events

Theft
  • Covers theft and attempted theft
  • No cover for theft from common areas
  • Covers theft by someone who enters home without insured's consent
  • No cover for theft by residents, someone who enters home with resident's consent or someone who enters home with consent of person you told could invite people to home
  • Up to $1500 for stolen credit/ATM card fraud (per card)
  • Up to $750 for security firm response
Fire
  • Covers fire, bushfire, grassfire and smoke/heat from fire within 100m of home
  • 72 hour waiting period for bushfire
Flood
u0026#149; Covers flood and water runoffu003cbru003eu0026#149; Covers landslide and subsidence but must be solely caused by and occur within 72 hours of first flood or water runoff damageu003cbru003eu0026#149; No cover for damage caused by water absorbed through floors/walls, rising damp, hydrostatic pressure building up behind/below any part of home, power surge, erosion, vibration, earth shrinkage or expansion or any earth movementu003cbru003eu0026#149; 72 hour waiting period for flood and water runoff
Storm and cyclone
u0026#149; Coveredu003cbru003eu0026#149; No cover for damage caused by power surgeu003cbru003eu0026#149; 72 hour waiting period
Storm surge
u0026#149; Coveredu003cbru003eu0026#149; No cover for damage caused by water absorbed through floors/walls, rising damp, hydrostatic pressure building up behind/below any part of home or power surgeu003cbru003eu0026#149; 72 hour waiting period
Action of the sea
Tsunami
Explosion
Earthquake
Vandalism
Impact damage
u0026#149; Covers damage caused by trees or tree branchesu003cbru003eu0026#149; Covers damage caused by motor vehicles or watercraftu003cbru003eu0026#149; Covers damage caused by satellite dishes, solar hot water tanks or aerialsu003cbru003eu0026#149; Covers damage caused by aircraft; space debris; or debris from a rocket or satelliteu003cbru003eu0026#149; No cover for damage caused by tree lopping or felling by a resident or someone with resident's consentu003cbru003eu0026#149; No cover for damage to underground services caused by motor vehicles or watercraftu003cbru003eu0026#149; Does not cover costs to remove and dispose of trees, branches or stump of the tree that caused the impactu003cbru003eu0026#149; Does not cover contents in the open air
Animal damage
u0026#149; Covers damage caused by animals not kept at the homeu003cbru003eu0026#149; Covers bird damage to door/window glassu003cbru003eu0026#149; No cover for damage caused by bedbugs, birds, cockroaches, fleas, lice, mice, parasites, pests, rats, termites or pets/other animals kept at the home
Escape of liquid
Breakage
Accidental damage
u0026#149; Optionalu003cbru003eu0026#149; Covers accidental loss and damage to your contentsu003cbru003eu0026#149; Covers damage caused by motor burnoutu003cbru003eu0026#149; Covers furniture; furnishings; household decorative items; works of art; wall hangings; household ornaments; televisions; visual display units; kitchen, dining room, lounge room, bedroom and bathroom wares; floor carpets and household and domestic electrical and electronic goodsu003cbru003eu0026#149; Covers glass in radios, clocks, vases, ornaments and lampsu003cbru003eu0026#149; Covers outdoor furniture in the open airu003cbru003eu0026#149; Covers personal computer equipment and associated hardwareu003cbru003eu0026#149; No cover for cracking, chipping or breakage of handheld glass, glassware or china items while being usedu003cbru003eu0026#149; No cover for fish tanksu003cbru003eu0026#149; No cover for outdoor swimming pools or spas and equipment, including covers and linersu003cbru003eu0026#149; Separate optional cover available for mobile phonesu003cbru003eu0026#149; Up to 5% contents sum insured for contents in the open airu003cbru003eu0026#149; No cover for damage caused by minor dents, scratches or chips that does not affect the overall useabilityu003cbru003eu0026#149; No cover for damage caused by power surge (unless caused by another insured event); or mechanical, electrical or electronic breakdown or failure of items (except motor burnout)u003cbru003eu0026#149; No cover for burning, melting or scorching caused by processes that involve heat or fire, cigaretes, cigars, pipes, tobacco, ash or other substances designed to be burned or heated upu003cbru003eu0026#149; No cover for damage if you rent out your home

Claims

Out-of-hours claiming
Online and 24/7 phone
How the insurer can settle your claim
  • Repair damaged items
  • Replace damaged items
  • Pay you the item's replacement value, up to your sum insured or other sublimits
Cash settlement
Customer cost
New for old contents replacement
Yes (excludes clothing and floor carpets that are over 10 years old)

Contents

Cover for unlisted portable contents
  • Covers some items for insured events and accidental loss/damage
  • Choose overall limit from $2000–$8000
  • Choose limit from $500–$2000 per item
  • Covered anywhere in Australia and New Zealand
  • $300 excess
  • Optional
Optional cover for specially listed valuables
  • Cover for insured events and accidental loss/damage
  • Covered anywhere in Australia and New Zealand
  • $300 excess
Contents in the open air
  • Up to 5% sum insured overall
  • Cover for theft
  • Optional cover for accidental damage
  • No cover for impact
Temporary accommodation
  • Up to 12 months or 10% sum insured
  • Paid on top of sum insured
  • Up to 14 days for short term accommodation
Debris removal
  • Up to 20% sum insured overall
  • Paid on top of sum insured
Emergency storage
  • Up to 10% sum insured
  • Covers moving/storing contents
Keys and locks after break-in
Up to $1000 overall
Motor burnout
  • Motors up to 10 years
  • Optional
Jewellery
  • Up to $6000 overall
  • Up to $2000 per item
Artworks
  • Up to $12000 overall
  • Up to $2000 per item
Collections (e.g. stamps, coins)
Up to $2000 overall
Digital media
Up to $5000 overall
Spoiled food
  • Up to $1000 overall
  • Cover for insured events, unit failure, sudden escape of refrigerant fumes and failure of public electricity supply
Visitors' contents
Up to $500 overall
Pet cover
  • Up to $750 overall
  • Cover for accidental injury, disease, illness, ongoing treatments
  • Optional
Permanent fixtures
  • Up to sum insured overall
  • Covers fixtures/fittings not required by law to be insured by body corporate
  • Covered fixtures include light fittings; built-in appliances/wardrobes/cupboards; fixed awnings/shutters; hot water systems; solar panels; shower screens; fixed glass; skylights; sinks, basins, shower bases, baths, toilets made from porcelain, marble, granite, fibreglass or polymarble and glass/ceramics in cook tops
Overlapping cover at a new house
Up to 14 days cover at both addresses
Cover for contents while moving house
  • Up to contents sum insured overall
  • Cover for fire, flood, road accident and water runoff

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