Home and contents insurances

Apia Home and Contents

Apia Home and Contents

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CHOICE Expert Rating
Members only
Cover score
Members only
Price score
Members only
Customer satisfaction
59%
Claims satisfaction
65%

Description

Insurer
Apia
Policy
Home and Contents
Provider
AAI Limited
About the insurer
Apia

Cover summary

Building cover
Nominate a sum insured for your building
Contents cover
Nominate a sum insured for your contents
Legal liability
  • Up to $20 million
  • Cover for people named on the policy, plus their family members living with them
  • Cover for incidents in Australia and New Zealand

Cost

Same price to pay monthly
1
ACT price comparison
$
NSW price comparison
$$
NT price comparison
$$
North Queensland price comparison
$$
South Queensland price comparison
$
SA price comparison
$
Tasmania price comparison
$
Victoria price comparison
$$
WA price comparison
$

Covered events

Theft
  • Covers theft and burglary
  • No cover for theft by residents or someone at site with consent
Fire
  • Covers fire; bushfire; and heat, ash, soot or smoke from fire within 100m of address
  • After bushfire, up to $1000 for cleaning fire retardant off building and replacing water contaminated by fire retardant or used to limit spread of fire
  • 72 hour waiting period for bushfire
Flood
  • Covered
  • Covers landslide and subsidence but must be directly caused by and occur within 72 hours of flood
  • No cover for damage caused by erosion, vibration, landslip, mudslide, collapse, shrinkage or earth movement
  • No cover for damage to retaining walls; sea walls; revetments; garden borders; free-standing outdoor walls; sporting surfaces/courts; or boat jetties, pontoons, mooring pools and attachments/accessories
  • No cover for cracking of sealed paths, roads or driveways
  • No cover for cost of cleaning undamaged items
  • Gates, fences or wall fences not covered if a reasonable person would consider them to be in an obvious state of disrepair
  • Damage to external paintwork not covered if this is the only flood damage
  • 72 hour waiting period
Storm and cyclone
  • Covered
  • Covers landslide and subsidence but must be directly caused by and occur within 72 hours of storm
  • No cover for damage caused by erosion, vibration, landslip, mudslide, collapse, shrinkage or earth movement
  • No cover for damage to retaining walls; sea walls; revetments; garden borders; free-standing outdoor walls; sporting surfaces/courts; or boat jetties, pontoons, mooring pools and attachments/accessories
  • No cover for cracking of sealed paths, roads or driveways
  • No cover for cost of cleaning undamaged items
  • Gates, fences or wall fences not covered if a reasonable person would consider them to be in an obvious state of disrepair
  • Damage to external paintwork not covered if this is the only storm damage
  • 72 hour waiting period
Storm surge
  • Covered
  • Covers landslide and subsidence but must be directly caused by and occur within 72 hours of flood
  • No cover for damage caused by erosion, vibration, landslip, mudslide, collapse, shrinkage or earth movement
  • No cover for damage to retaining walls; sea walls; revetments; garden borders; free-standing outdoor walls; sporting surfaces/courts; or boat jetties, pontoons, mooring pools and attachments/accessories
  • No cover for cost of cleaning undamaged items
  • Gates, fences or wall fences not covered if a reasonable person would consider them to be in an obvious state of disrepair
  • Damage to external paintwork not covered if this is the only storm surge damage
  • 72 hour waiting period
Action of the sea
Tsunami
Explosion
Earthquake
Vandalism
Impact damage
u0026#149; Covers damage caused by falling trees or part of a falling tree, including rootsu003cbru003eu0026#149; Covers damage caused by watercraft; motor vehicles; trailers; or objects falling from motor vehicles or aircraftu003cbru003eu0026#149; Covers damage caused by power poles or mastsu003cbru003eu0026#149; Covers damage caused by TV antennas, satellite dishes or communication aerialsu003cbru003eu0026#149; Covers damage caused by drones, aircraft, space debris or meteoritesu003cbru003eu0026#149; Covers power surge caused by the impactu003cbru003eu0026#149; No cover for damage caused by fallen trees or tree parts being carried in or moved by wateru003cbru003eu0026#149; No cover for damage caused by trees being lopped, felled or transplanted by you or someone you authorisedu003cbru003eu0026#149; No cover for damage to driveways, paths, paving or underground services caused by road vehicles, cranes or earthmoving equipmentu003cbru003eu0026#149; Does not cover removing or lopping trees or branches that haven't damaged the buildingu003cbru003eu0026#149; Does not cover removing tree stumps still in the groundu003cbru003eu0026#149; Does not cover removing roots still in the ground
Animal damage
  • Covers damage caused by animals inside the home that you didn't know were there (or a reasonable person in the circumstances couldn't have known) or animals that become accidentally trapped inside the home
  • Covers fire and escape of liquid caused by insects, rodents or vermin
  • No cover for damage caused by animals allowed at the address by a resident or animals you own or are responsible for
Escape of liquid
Breakage
Accidental damage

Claims

Out-of-hours claiming
Online and 24/7 phone
How the insurer can settle your claim
  • Repair damaged property
  • Replace damaged property
  • Pay you the property's replacement value, up to your sum insured or other sublimits
Cash settlement for building claims
  • Customer cost if insurer offers cash
  • Insurer cost if you ask for cash (may be less than retail cost)
Cash settlement for contents claims
  • Customer cost if insurer offers cash
  • Insurer cost if you ask for cash (may be less than retail cost)
  • Insurer may offer non-cash alternatives
New for old contents replacement
Yes (excludes cds, dvds and paintings, pictures, works of art, sculptures, ornaments, art objects, collections, sets and memorabilia, antiques)

Building

Motor burnout
Up to $2000 overall
Keys and locks after break-in
Up to $500 overall
Gardens and landscaping
  • Up to $1000 overall
  • No cover for escape of liquid, flood, storm or storm surge
Costs to comply with building regulations
  • Up to 15% sum insured overall
  • Paid on top of sum insured
  • Limit combined with debris removal and professional fees
Professional fees
  • Up to 15% sum insured overall
  • Paid on top of sum insured
  • Limit combined with building regulations and debris removal
Mortgage discharge fees
Debris removal and demolition
  • Building claims: up to 15% sum insured overall
  • Contents claims: up to 10% sum insured overall
  • Paid on top of sum insured
  • Limit combined with building regulations and professional fees
Temporary accommodation
  • Up to 10% building sum insured
  • Paid on top of sum insured
  • Covers residential accommodation of a similar standard to your home, commercial pet boarding, mail redirection, utility connection fees, relocation costs, rental bond and lease break fee
  • Up to 5% building sum insured for additional accommodation costs during repair delays out of your control
  • Up to 4 weeks for short term accommodation
  • Available after a claim for building damage

Contents

Cover for unspecified portable contents
  • Covers some items for accidental loss/damage
  • Choose overall limit from $1000–$5000
  • Up to $1000 per item, collection, pair and set
  • Up to 30 days for watches and jewellery outside Australia & New Zealand (must be worn or in a safe)
  • Covered anywhere in Australia and New Zealand
  • $100 excess
  • Optional
Optional cover for individual portable valuables
  • Cover for accidental loss/damage
  • Covered anywhere in Australia and New Zealand
  • $100 excess
Contents in the open air
Up to 20% sum insured overall
Emergency storage
  • Up to 10% contents sum insured
  • Paid on top of sum insured
  • Covers moving/storing contents
Jewellery
  • Up to 20% sum insured overall
  • Up to $2000 per item or set
Artworks
  • Up to 20% sum insured overall
  • Up to $2000 per item or set
Collections (e.g. stamps, coins)
Up to $3000 overall
Digital media
1
Spoiled food
  • Up to $500 overall
  • Cover for insured events, unit failure, sudden escape of refrigerant fumes and failure of public electricity supply
Visitors' contents
Pet cover
Overlapping cover at a new house
Up to 14 days cover at both addresses
Cover for contents while moving house
  • Up to contents sum insured overall
  • Cover for accident, collision, overturning or theft of removal vehicle; fire and flood

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