Youi stands for You Insured. Youi operates mainly online, but also has a call-centre. It is based on the Queensland Sunshine Coast and has been operating in Australia since 2008.
Phone: 13 96 84
Website: youi.com.au
Who owns Youi?
Youi is an Australian registered company and underwrites its own policies. It’s a subsidiary of OUTInsurance International Holding which is part of South African Rand Merchant Insurance Holdings Group.
Youi underwrites Blue Zebra insurance, which sells its insurance products through brokers.
Is Youi Australian-owned? No
Is Youi nonprofit? No
Is Youi listed on the stock exchange (ASX)? No
Where does Youi operate?
- Australian Capital Territory
- New South Wales
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
Which types of insurance does Youi offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Landlord insurance
- Motorcycle insurance
- Business insurance.
How satisfied are Youi customers?
Compared with other insurers in our customer satisfaction survey, Youi rates above average for home insurance and car insurance.
Customer satisfaction with home insurance
Of the people we surveyed, 78% of Youi customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the Youi customers we surveyed, 77% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
Does Youi offer insurance discounts?
Youi does offer discounts from time to time and advertises them on its website, but they usually only apply to the first year and not renewals.
Does Youi let you claim online or in-app?
Yes, you can start and track home, car and other Youi insurance claims online.
Youi also has an app that lets you manage policy details, request roadside assistance and make a claim.
24/7 claims helpline: Yes
