The first Woolworths store was opened in Sydney’s Imperial Arcade, NSW in 1924. Needless to say, the brand has expanded rapidly since then. Shortly after its rival retailer Coles entered the insurance market, in 2011, Woolworths launched general and life insurance. Woolworths general insurance is underwritten by Hollard.
Phone: 1300 10 1234
Website: insurance.everyday.com.au
Who owns Woolworths Everyday insurance?
Woolworths Everyday general insurance is issued by Hollard. Operating in Australia since 1999, Hollard is part of the Hollard International Group and its parent company is IVM Intersurer BV, a Netherlands-based insurance business investment holding company. Hollard is the underwriter for multiple pet insurance products (Link), broker networks and general insurance.
As well as Woolworths Everyday insurance, Hollard is the underwriter of other general insurance brands and brokers, including:
- Commonwealth Bank
- Real Insurance
- Steadfast.
Is Hollard Australian-owned? No
Is Hollard not-for-profit? No
Is Hollard listed on the stock exchange (ASX)? No, but the Woolworths group is listed on the ASX.
Where does Woolworths Everyday insurance operate?
Woolworths Everyday car and home insurance is available in:
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia.
Which types of insurance does Woolworths Everyday insurance offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Pet insurance
- Travel insurance (underwritten by Pacific International and administered by NIB)
- Landlord insurance.
How satisfied are Woolworths Everyday insurance customers?
Compared with other insurers in our customer satisfaction survey, Woolworths Everyday rates below average for home* and car insurance.
*There was a small sample size for Woolworths home insurance (26), so the result is indicative only.
Customer satisfaction with home insurance
Of the people we surveyed, 56% of Woolworths Everyday insurance customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the Woolworths Everyday insurance customers we surveyed, 66% rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
Does Woolworths Everyday insurance offer insurance discounts?
Everyday insurance offers various discounts to customers.
For example, you can get discounts of:
- 10% off one monthly shop at Woolworths per month (up to $50)
- 10% off your first year’s premium for combined home and contents insurance.
Does Woolworths Everyday insurance let you claim online or in-app?
You can start claims and get updates on the progress of your claims online. While Woolworths has several apps, it does not have one for insurance.
24/7 claims helpline: Yes.
