Suncorp is an Australian finance and insurance corporation based in Brisbane, Australia with 13,000 employees across Australia and New Zealand. It started in southwest Queensland as Queensland Agricultural Bank. In 2001 Suncorp acquired AMP insurance, and in 2022 it sold its banking business to ANZ.
Phone: 13 11 55
Website: suncorp.com.au
Who owns Suncorp?
Suncorp was owned by the Queensland government until 1997, and in 2000 the government sold its last shares in the company through a public offer. Next to its Suncorp-branded policies, brands in Australia underwritten by Suncorp include:
Is Suncorp Australian-owned? Yes
Is Suncorp nonprofit? No
Is Suncorp listed on the stock exchange (ASX)? Yes
Where does Suncorp operate?
- Australian Capital Territory
- New South Wales
- Northern Territory
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
Which types of insurance does Suncorp offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Health insurance
- Life insurance
How satisfied are Suncorp customers?
Suncorp rates average compared with other insurers in our survey for customer satisfaction.
Customer satisfaction with home insurance
Of the people we surveyed, 77% of Suncorp customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the people we surveyed, 72% of Suncorp customers rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
Does Suncorp offer discounts?
Suncorp discounts include:
- $50 for the first year if you buy car insurance online
- $100 if you buy home and contents insurance online
- a 15% multi-policy discount.
Does Suncorp let you claim online or in-app?
Suncorp allows you to start and track home, car and other insurance claims online. There is also an app that lets you lodge and track claims.
