Air conditioners

Air conditioner reliability

The most reliable air conditioner brands, as chosen by the CHOICE members who use them.
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Last updated: 5 Mar 2024
Air conditioner reliabiliyt

Every year, the CHOICE reliability survey asks thousands of members about the air conditioners they own, what they think of them, and how they’ve held up over time.

More than 6000 members took part in our 2020 reliability survey. The information they provided gives us a really good indication of how various air conditioning brands stack up over time – something we can’t test in our labs.

Use this article to find the most reliable air conditioner brands from our latest survey.

How we get the data

In total, 6009 members participated in our Product Reliability Survey, 2020. Of these, 58% said they had bought an air conditioner brand new.

About the scores

Reliability

Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.

Owner satisfaction

We asked owners to tell us what they thought of the products they own, rating them from excellent to terrible. We’ve used this information to give each brand an owner satisfaction rating so you can see what people who use the brand, day in day out, think of them.

Brand reliability results are for CHOICE members only.

Our guide to buying the best air conditioner is free and has lots of great information and advice.

Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.

Ashley

Ashley worked at CHOICE from 2017–2024. He started as a content producer and progressed to head up the whitegoods team. In his role, Ashley managed the testing of and writing articles about washing machines, fridges, dishwashers, clothes dryers, air conditioners and heaters, as well as a range of cleaning products and detergents that can help you get the best out of your washer or dishwasher. Ashley has degrees in industrial design and marketing and communications, many years experience in a wide range of industries including power tools, manufacturing, legal publishing, retail, air conditioning and HVAC, IT and higher education, and he's interested in absolutely everything. You can find Ashley on LinkedIn.

Ashley worked at CHOICE from 2017–2024. He started as a content producer and progressed to head up the whitegoods team. In his role, Ashley managed the testing of and writing articles about washing machines, fridges, dishwashers, clothes dryers, air conditioners and heaters, as well as a range of cleaning products and detergents that can help you get the best out of your washer or dishwasher. Ashley has degrees in industrial design and marketing and communications, many years experience in a wide range of industries including power tools, manufacturing, legal publishing, retail, air conditioning and HVAC, IT and higher education, and he's interested in absolutely everything. You can find Ashley on LinkedIn.

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