The annual CHOICE reliability survey asks thousands of members about the TVs they own, what they think of them and how they’ve held up over time.
More than 7100 members participated in our 2021 reliability survey. The information they provided gives us a really good indication of how various TV brands stack up over time – something we can’t test in our labs. For reliability and satisfaction, we looked at a five-year purchase period from 2016–2020.
About the scores
Reliability
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.
Owner satisfaction
We asked owners to tell us what they thought of the products they own, rating them from excellent to terrible. We’ve used this information to give each brand an owner satisfaction rating so you can see what people who use the brand each day think of them.
Brand reliability results are for CHOICE members only.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.
Hi, I'm Denis Gallagher. You might know me from such things as gadgets, phones (landline and mobile), cameras and home entertainment gear. While I've produced tests for ceiling fans, gas heaters, vacuum cleaners and BBQs, these days the digital home is where the heart is.
Before CHOICE, I learned how to break technically complex subjects down to understandable and entertaining chunks. I hate seeing companies take advantage of consumers and at CHOICE I get to fight back on your behalf.
Life before CHOICE included being assistant editor for Your Computer magazine in the mid 1990s and later editor of a design magazine called PIXELmag. I also contributed photography and tech articles to SMH, PC World, PC Authority, and Green Guide.
After indulging my passion for golf as assistant editor at Golf Australia for a couple of years, I thought it might be time to get a real job. Arriving at CHOICE just before Christmas 2006, everyone was on annual leave so I basically sat alone at my desk till mid-January 2007. I've been pretty busy since then, though!
You can find me on LinkedIn.
Hi, I'm Denis Gallagher. You might know me from such things as gadgets, phones (landline and mobile), cameras and home entertainment gear. While I've produced tests for ceiling fans, gas heaters, vacuum cleaners and BBQs, these days the digital home is where the heart is.
Before CHOICE, I learned how to break technically complex subjects down to understandable and entertaining chunks. I hate seeing companies take advantage of consumers and at CHOICE I get to fight back on your behalf.
Life before CHOICE included being assistant editor for Your Computer magazine in the mid 1990s and later editor of a design magazine called PIXELmag. I also contributed photography and tech articles to SMH, PC World, PC Authority, and Green Guide.
After indulging my passion for golf as assistant editor at Golf Australia for a couple of years, I thought it might be time to get a real job. Arriving at CHOICE just before Christmas 2006, everyone was on annual leave so I basically sat alone at my desk till mid-January 2007. I've been pretty busy since then, though!
You can find me on LinkedIn.
