Consumer Rights and Advice
Consumer law and third-party sellers
Can businesses trading online dodge their legal obligation to provide a refund, repair or replacement?
10 ways to protect yourself from buying unsafe products
How to avoid being stuck with a dangerous dud.
Refund, repair or replacement rights should be tightly enforced, consumer groups say
CHOICE joins forces with consumer groups to call for stronger consumer guarantees under the Australian Consumer Law.
ACCC raises alarm as RAT price gouging continues
Regulator says it has significant concerns about the retail price of rapid antigen tests.
Price gouging: COVID-19 rapid antigen test prices soar
Stronger protections needed for consumers as some businesses take advantage of demand for ‘RAT’ kits.
Just two in five Australians have asked for a repair, refund or replacement
We’re reminding people to exercise their consumer rights in the Boxing Day sales and beyond to avoid buyer’s regret.
‘An incredible difference’ – here are the top CHOICE wins of 2021
From kissing goodbye to bank marketing in schools to protecting renters from insurance ‘robodebt’, it’s been a year of big wins.