What to do if you’re having trouble paying your electricity, gas or water bill
With utility bills consuming more of the household budget, it’s important to know your rights.
Consumer Rights and Advice
ACCC takes US-based Fitbit to court for flouting local consumer laws
In its second action against the fitness tracker company, the regulator is seeking penalties and a compliance program.
Your rights when it comes to unfair contract terms
Australian Consumer Law deals with unfair contract terms.
Telemarketers and door-to-door sales
What can you do to discourage unwanted telephone and door-to-door sales?
What to do when a company collapses
Our guide to your rights for unreceived goods when a business goes bust.
How to ask for a refund
Not sure if you’re entitled to a refund for an event or service? Here’s what you need to know.
How to handle a pushy salesperson
What to do when salespeople try to stop you from walking away from a sale.
Your rights when you receive goods or services you didn’t ask for
These are called unsolicited supplies, and you don’t have to pay if you didn’t order them.