How long should your household appliances last?
We look at the lifespan of washers, fridges, TVs, phones and more, and when you should repair versus replace.
Consumer Rights and Advice
DoorDash T&Cs prevent customers taking class action – is that legal?
Businesses urged to review their terms and conditions, in face of new penalties for unfair contract terms.
Shonky business practices on the rise
A new government survey shows a significant drop in businesses’ knowledge of consumer law obligations.
Australia’s weak product safety laws
Businesses are not legally required to ensure the products they sell are safe.
JB Hi-Fi, Harvey Norman, The Good Guys pushing extended warranties on consumers
Our 2022 mystery shop of Harvey Norman, JB Hi-Fi and The Good Guys revealed most salespeople are getting it wrong.
Problems with a service: what you can do
From building repairs to clothing alterations, the law protects you from poor service.
Why non-disclosure agreements fly in the face of consumer law
Businesses that make you sign an NDA to exercise your consumer rights are making up their own rules.
The unfair business practices that should really be illegal
CHOICE is calling for new laws to protect Australians from a wide range of dodgy tactics.
How ombudsman services can help you
We explain how ombudsman services operate and how the complaint process works.